Lead Customer Deal Desk Specialist (Korean Speaking)

deal specialist individual contributor 2 (IC2)

Location:

Level 17 18 & 23The Gardens North TowerMid Valley City Lingkaran Syed PutraKuala Lumpur WP KUALA LUMPUR59200 MY

Oracle is a Fortune 100 company best known for its database software. Oracle is ranked as the worlds largest database management company with US$100M in sales and 4500 end users in 55 countries.

Our Missionis to provide a predictable scalable high quality contracts service by understanding customer intent and aligning Oracle teams in order to ensure compliant execution.

Our Values (AWARE)

BeAgile

Willing to Challenge the Status Quo

BeAccountable

Respond with Sense of Urgency

Engage to Build Trust

Job Description:

• Theincumbent Deal Specialistcreates validates and processes contract documentation using Oracles standard document templates a set ofcontract options and in accordance with Oracles policies and business approvals in response to requests received from Sales.
• The incumbent Deal Specialistfollows defined engagement guidelines to liaise with other Deal Management teams Finance Legal and othergroups across Oracle to ensure policy compliance and mitigate corporate risk.
• The incumbent Deal Specialistmay work in amulticultural environment and cover multiple countries and/or lines of business. The work is fast paced and seasonal in nature corresponding with Oracles quarterly and annual fiscal cycles.

Responsibilities:

• Drafting complex/ nonstandard contracts oragreements for assigned Oracle line of business country byutilizing approved standard and non-standard options to address all contract variations requested by Sales.
• Validate &Ensure prepared documents are in compliance with Oracle guidelines and policies (including Oracles business practicespricing licensing and revenue recognition principles) in order to mitigate Oracles risk.
• Project manage deals by collaborating and bringing all teams such as Finance Legal Compliance sales DPOs etc on one single platform.
• Ensure all non-standard contract terms have been appropriately approved by Oracle in accordance with the relevant Oracle Global Approval Matrix and reflect all negotiated commitments.
• Advises and assists Sales on what approvals are necessary fornon-standard/ Complex transactions.
• Support internal teams byinterpreting terms already included in drafted documents as well as providingadvice on non-standard terms prior to the finalization of a document.
• When a Deal Manager is managing a deal partner with the Deal Manager with Customer Centric approach to ensure that stakeholderexpectations and deliverables are met. When a deal is not being managed by a Deal Manager act as the primary contactfor the contracting process for internal business partners.
• Maintain knowledge of contract processes systems tools and applications.
• Customer Centric - Identify/anticipate problems and initiate actions to ensure Customer requirement are delivered efficiently.
• Other responsibilities may be deemed appropriate by Oracle management

Desired Competencies:

1. Change Agility -
   1. Adapt to change by showing willingness to adjust to the changing environment
   2. Accept change Embrace policy process and organizational structure changes
   3. Demonstrate resilience in times of change or uncertainty
2. Collaboration
   1. Ability to build networks and rapport with diverse groups.
   2. Collaborates cross functionally to deliver on shared objectives
3. Communicating for Impact
   1. Gain mutual understating and create a win-win outcome with sales and other stakeholders
   2. Maintains professionalism in the face of difficult conversations or emails
4. Competitive Edge
   1. Demonstrate understanding of customers needs and how to meet them
   2. Takes proactive steps to make improvements in efficiency effectiveness and productivity.
5. Leadership
   1. Lead by example personally modelling positive values behavior and work practices
   2. Project confidence expertise and authority
6. Mastering Complexity
7. Handles requests with clear understanding of policy guidelines and makes appropriate decisions
8. Gathers data and understands root cause of the issue while working towards resolution
9. Performance Drive and Execution
   1. Understands what level of performance is expected and how to get support if required
   2. Perseverance towards delivery and takes personal accountability for own performance.

Experience & Qualifications:

• Worked independently within defined policies and procedures with minimum or no supervision
• Outstanding organizational skills and attention to detail.
• Working effectively under time critical deadlines.
• Excellent written verbal interpersonal and analytical communication skills.
• Proficient in MS Office.
• BA/BS degree; *Business Management/ Finance Certification or equivalent certificate. (Legal certification would be an added advantage).
• Experience in drafting contractual documents.
• 2-10 years relevant business experience (preferably contracts management and drafting experience)
• Experience with Oracles application software preferredLocation:

Communicating for Impact

a. Gain mutual understating and create a win-win outcome with sales and other stakeholders

b. Maintains professionalism in the face of difficult conversations or emails

4. Competitive Edge

a. Demonstrate understanding of customers needs and how to meet them

b. Takes proactive steps to make improvements in efficiency effectiveness and productivity.

5. Leadership

a. Lead by example personally modelling positive values behavior and work practices

b. Project confidence expertise and authority

6. Mastering Complexity

a. Handles requests with clear understanding of policy guidelines and makes appropriate decisions

b. Gathers data and understands root cause of the issue while working towards resolution

7. Performance Drive and Execution

a. Understands what level of performance is expected and how to get support if required

b. Perseverance towards delivery and takes personal accountability for own performance.

Experience & Qualifications:

Worked independently within defined policies and procedures with minimum or no supervision

Outstanding organizational skills and attention to detail.

Working effectively under time critical deadlines.

Excellent written verbal interpersonal and analytical communication skills.

Proficient in MS Office.

BA/BS degree; *Business Management/ Finance Certification or equivalent certificate. (Legal certification would be an added advantage).

Experience in drafting contractual documents.

Minimum 2 years relevant business experience (preferably contracts management and drafting experience)

Experience with Oracles application software

Career Level - IC2

#LI-DNI

The Deal Specialist creates validates and processes contract documentation using Oracles standard document templates a set of contract options and in accordance with Oracles policies and business approvals in response to requests received from Sales. The Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams Finance Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk.

Career Level - IC2