Customer Service Executive (Mandarin Speaking)
Share
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Serve as prime contact for order related activities for Sika customers.
- To process all incoming orders assigned & provide acknowledgement to customers.
- Managing open orders stock allocation & providing regular updates to customers.
- To notify & provide order confirmation to customer for all orders which are ready to be delivered/collected.
- Daily support for the sales team by providing open order report.
- Inform sales representatives of current customer activity and order statuses as appropriate.
- Preparing & issuing all the required documents for customer orders to be released out i.e: Picking List Proforma Invoice credit/ debit note.
- Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
- Proactively interact with Sales Warehouse Production QC Finance HR and other relevant stakeholders/departments to ensure completion of assigned tasks & meeting the strategic direction of the business.
- Communicate proactively with customers on requirements order status open complaints etc. to ensure customer satisfaction.
- Cross-train and provide backup for other customer service team associates as required
Qualifications :
- Fluent in Mandarin and English as this will support Chinese Market.
- Experience in SAP S/4HANA would be advantageous.
- Strong oral and written communication skills.
- Customer oriented mind set.
- Ability to work effectively in a fast paced international multicultural environment.
- Must possess strong organization skills and attention to detail with the ability to adapt to changing priorities.
- Ability to work well with others to accomplish common goals.
- Experience working with Microsoft applications i.e: Word Excel & PowerPoint.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
