Senior Team Leader
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in our Traveler
Servicesteam we believe in providing the best in class customer experience in the most seamless and efficient way.
We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together. Whether we are booking government travel advising on international security or
establishing relationships with global corporations we work in collaboration with clients and CWT departments.
We support each other. We grow as a team. And to us thats what makes a world of difference. Learn about our opportunities and start your journey.
Job Description
Leading a team of travel leaders and travel counselors in an effective manner to ensure an exceptional Quality of service and SLAs are achieved
Conducting One-On-One feedback sessions with the team members on monthly basis
Process Improvement Initiatives to deliver best quality to CWT clients both internal and external
Managing performance issues and reward and recognition in your site and team
Ensure team work and professional communication is displayed all times
One should foster ethical environment and respect company policies
Excellent customer service skills
With Senior Team Leader experience managing Team Leaders and Travel Counselors for a Travel Account or with minimum 5 years of a Team Supervisory role in the travel industry or customer related industry with similar
processes and goals
Must have extensive GDS experience
Required Experience:
Senior IC
Key Skills
About Company
CWT simplifies corporate travel. Get more out of your business travel program, or meetings & events, with our cutting-edge travel technology and efficient customized experiences.
