Customer Care Associate (Vietnamese Speaking)
Customer Care Associate (Vietnamese Speaking)
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Hong Kong / Hybrid / Full-time
What youll do
- Customer Inquiry Management: responding and resolving customer inquiries requests and concerns via phone email and chat in a timely and courteous manner
- Customer Satisfaction: ensuring exceptional support for our customers from start to finish providing relevant information
- Team Collaboration: work closely with other departments to ensure seamless customer support and issue resolution.
- Documentation: record and maintain detailed records of customer interactions inquiries and resolutions in our CRM system.
- Product Knowledge: maintain a thorough understanding of our products and services to provide accurate and relevant information to customers
- Feedback Collection: gather customer feedback and insights to help improve our products services and overall customer experience
Who you are
- Customer centric with problem solving mindset
- Self-motivated to reach resolution proactive and willing to take ownership
- Great at communication (verbal and written)
- Attention to details
- Able to multi-task using multiple systems screens while doing active listening
For this role you must have:
- Proficiency in Vietnamese and English
- 1-3 years of relevant experience
#LI-SL3
Required Experience:
IC
Employment Type
Full Time
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