Customer Care Associate (Vietnamese Speaking)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hong Kong / Hybrid / Full-time
What youll do
- Customer Inquiry Management: responding and resolving customer inquiries requests and concerns via phone email and chat in a timely and courteous manner
- Customer Satisfaction: ensuring exceptional support for our customers from start to finish providing relevant information
- Team Collaboration: work closely with other departments to ensure seamless customer support and issue resolution.
- Documentation: record and maintain detailed records of customer interactions inquiries and resolutions in our CRM system.
- Product Knowledge: maintain a thorough understanding of our products and services to provide accurate and relevant information to customers
- Feedback Collection: gather customer feedback and insights to help improve our products services and overall customer experience
Who you are
- Customer centric with problem solving mindset
- Self-motivated to reach resolution proactive and willing to take ownership
- Great at communication (verbal and written)
- Attention to details
- Able to multi-task using multiple systems screens while doing active listening
For this role you must have:
- Proficiency in Vietnamese and English
- 1-3 years of relevant experience
#LI-SL3
Required Experience:
IC
Key Skills
- Anti Money Laundering
- EAM
- Electrical Controls
- Air Ticketing
- ABB
- Electronics
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
