Call Center Agent

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

As a Call Center Agent at MetrixIT Solutions you will be responsible for providing exceptional customer service to our clients. Your role will involve handling inbound and outbound calls addressing customer inquiries and concerns and resolving issues in a professional and timely manner.

Job Responsibilities:

Handle incoming calls from customers and provide accurate information
Make outbound calls to follow up on customer inquiries and provide assistance
Address customer complaints and escalate complex issues to the appropriate department
Maintain a high level of professionalism and customer service at all times
Document all interactions with customers accurately in the system
Meet performance targets for call quality customer satisfaction and productivity

Essential Qualifications:

Excellent communication skills both verbal and written
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Basic computer skills and familiarity with CRM systems
High school diploma or equivalent

Desired Experience:

Minimum of 1 year experience in a customer service or call center role
Experience in handling high call volumes and challenging customer situations

Salary & Benefits:

Minimum Salary: $31000 per year
Maximum Salary: $80000 per year
Currency: USD
Benefits: Health insurance paid time off training opportunities 100 Satisfaction Guarantee

Skills : Fast & Accurate Typing, Written Communication, Multitasking, Customer Service, Problem-Solving, Product Knowledge

Job Description:As a Call Center Agent at MetrixIT Solutions you will be responsible for providing exceptional customer service to our clients. Your role will involve handling inbound and outbound calls addressing customer inquiries and concerns and resolving issues in a professional and timely mann...