Call Center Agent
Call Center Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
As a Call Center Agent at MetrixIT Solutions you will be responsible for providing exceptional customer service to our clients. Your role will involve handling inbound and outbound calls addressing customer inquiries and concerns and resolving issues in a professional and timely manner.
Job Responsibilities:
- Handle incoming calls from customers and provide accurate information
- Make outbound calls to follow up on customer inquiries and provide assistance
- Address customer complaints and escalate complex issues to the appropriate department
- Maintain a high level of professionalism and customer service at all times
- Document all interactions with customers accurately in the system
- Meet performance targets for call quality customer satisfaction and productivity
Essential Qualifications:
- Excellent communication skills both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic computer skills and familiarity with CRM systems
- High school diploma or equivalent
Desired Experience:
- Minimum of 1 year experience in a customer service or call center role
- Experience in handling high call volumes and challenging customer situations
Salary & Benefits:
- Minimum Salary: $31000 per year
- Maximum Salary: $80000 per year
- Currency: USD
- Benefits: Health insurance paid time off training opportunities 100 Satisfaction Guarantee
Skills : Fast & Accurate Typing, Written Communication, Multitasking, Customer Service, Problem-Solving, Product Knowledge
Employment Type
Full Time
