Sr. Product Manager, Product Operations
Sr. Product Manager, Product Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The JD Sports North America Application Solutions Group powers the expansion of JDs digital retail operations through building and delivering industry-leading connected customer and associate experiences across surfaces including web mobile app and in-store digital. We support and encourage everyone on our team to take an active role in driving innovation in technology behind the products and experiences we build and are looking for candidates with a clear bias-to-action that bring an experienced solution-oriented perspective to our team.
The Senior Product Manager for Product Operations drives organizational excellence across our digital product squads by optimizing processes pursuing data-driven decision making and enabling effective cross-functional engagements. They are experts in product operations methodology and own the execution of measurement frameworks quality systems and analytics adoption to enhance the predictability and performance of our digital product team.
This individual will effectively exhibit JD Finish Lines core values of Customer People Winning Community and Financial Responsibility in everything they do by performing the following main duties:
Enable data-driven product decisions across the organization by implementing consistent measurement frameworks and processes
Partner with scrum masters to establish and maintain a consistent process of delivery measurement to facilitate predictable operations while maintaining high-quality customer experiences
Own tracking and escalation processes for foundational site and app health metrics regularly reviewing opportunities with product managers and stakeholders
Lead cross-squad process optimization standardization and knowledge-sharing initiatives identifying opportunities to reduce friction and accelerate time-to-market while maintaining quality standards
Drive adoption and enablement of analytics tools across all squads creating training programs governance frameworks and best practice documentation
Facilitate post-launch performance reviews and learning sessions ensuring insights and optimizations from one squad benefit the broader product organization and business as a whole
Build cross-functional relationships with Engineering QA UX Research & Design and business stakeholders to establish organizational alignment on product operations standards
Establish product health monitoring systems and warning indicators to identify quality risks in our website and mobile apps
Champion product operations best practices through industry research and process innovation driving continuous improvement in product team effectiveness
Additional duties and projects as required
Required Education and/or Experience:
Bachelors Degree in business or computer related field from a four-year college or university or equivalent combination of education and experience. 4 - 6 years previous experience overseeing the development implementation and performance of digital products required.
Demonstrated success in a startup or change-management environment. Background in project or product management including the use and optimization of product management tools such as Jira (or related project tracking applications). Demonstrated success managing project budgets timelines and resources. Experience working within an Agile development environment.
Required Computer and/or Technical Skills:
Should have fluent knowledge and abilities with G Suite toolset or Microsoft equivalents. Strong appreciation for Cloud based (and SaaS) applications. Business level understanding of Web technologies such as HTML JavaScript and XML SOAP/REST/WEB services. Previous work in QA & UAT of digital applications.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for more than 6 hours per shift
Use hands to finger handle and feel
Reach with hands and arms
Talk and/or hear
Stand for up to 4 hours at a time periodically
Walk or move from one location to another
Occasionally may need to climb balance stoop kneel or crouch
Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
Punctuality and regular attendance consistent with the companys policies are required for the position.
10% travel needed.
Average workweek is 40-50 hours which can vary depending on business need.
The work environment for this position is a moderately noisy office setting.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
#LI-DNI
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. Pay range: $115000 -$125000 (Depending on Experience); 15% bonus target. This role will be eligible for medical dental vision 401k sick leave parental leave and company paid time off plan.
This job description is not intended to cover all aspects duties and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
EEO Statement:
The Finish Line Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal state and local EEO laws. The Finish Line Inc. prohibits discrimination against employees and applicants for employment based on race or color religion or creed national origin alienage or citizenship status marital status sex pregnancy status age military status disability or any other characteristic or class protected by law. The Finish Line Inc. provides reasonable accommodations in accordance with applicable laws including for disabilities pregnancy and religious practices.
Need accessibility assistance to apply
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at or email us at A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)
Required Experience:
Senior IC
Employment Type
Full-Time
