On-Site Subscriber Programming Specialist

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

The On-Site Subscriber Programming Specialist must be based in South Florida and will work on-site at customer locations within the Miami-Dade area from 8 AM to 5 PM Monday through Friday. While most travel will be local to Miami-Dade less than 10% may involve travel to other US locations for training.

Responsibilities:

• Manage and maintain highly technical Motorola APX Next portable and APX6500/8500 mobile radio subscribers focusing on optimal performance and proactively addressing potential issues.

• Conduct routine and preventative maintenance including performance monitoring to ensure system-wide efficiency.

• Collaborate with customers to develop manage and implement custom programming and radio code-plugs for subscribers.

• Program and provision subscriber radios using cloud-based tools such as RadioCentral CommandCentral Mapping CommandCentral Messaging and SmartConnect.

• Update subscriber information in the Motorola ASTRO Core Provisioning Manager ensuring data accuracy and preventing duplication.

• Perform basic hardware troubleshooting for external radio defects or issues that can be resolved without opening the device.

• Support Sierra Wireless XR80 Vehicular Modems by performing configuration updates and swapping units with customer-provided spares. All additional service for XR80 Modems will be handled by Sierra Wireless.

Preferred Candidate Experience:

• Familiar with the latest technologies troubleshooting techniques and system architectures for current model Motorola digital and analog communications equipment.

• Proficient in using Radio Management and all software for programming and developing subscriber code-plugs.

• Experienced with P25 Systems LMR RF systems wired/wireless communication systems (such as LAN and WAN) networking equipment IT networks and subscriber equipment.

• Computer literate with proficiency in MS Word Excel and Google Suite applications.

• Possesses strong self-management and interpersonal skills enabling close collaboration with Motorolas customers subcontractor partners and Motorola Sales Engineering Project Management and Customer Service teams.

• Able to quickly solve customer problems in stressful situations.

• Experienced in the configuration and testing of Motorola two-way radio and subscriber products.

Required Candidate Experience:

• Must reside in Southern Florida near Miami Dade County

• ETA certification required within 6 months of hire.

• Must be a U.S. citizen with the ability to obtain necessary security clearance(s) as required by government contract.

• Possess a current valid drivers license with no traffic violations.

• CompTIA Network and/or CCNA or equivalent preferred.

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Target Base Salary Range: $75000 - $9000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3 years of experience in one of the following: LMR RF Systems Radio Frequency Radio Communications System Administration Wired/Wireless Communication Systems Networking Equipment IT IT Systems Zone Core ASTRO Networking Microsoft Active Directory McAfee Security Suite MCC7500 Dispatch NICE Logging E911 Dispatch Telecommunications Public Safety Engineering Networking equipment or Military experience
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans
• Medical Dental Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.