Room Admin
Room Admin
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Job Description
POSITION SUMMARY
A Rooms Administratoroversees the daily operations of a hotels front desk and housekeeping departments ensuring a smooth and efficient guest role involves managing staff handling guest requests and maintaining high standards of cleanliness and responsibilities include coordinating arrivals and departures resolving guest issues and contributing to the overall financial performance of the rooms division.
Daily Tasks:
- Reservations:Managing room reservations including confirmations and cancellations when reservations are closed.
- Coordination:Coordinating with other hotel departments (e.g. housekeeping maintenance) to meet guest needs.
- Handle paperwork: Replying emails Upselling report ONEX Rebates GSS Staff Mentioned MBV Report Room Discrepancies OOO/OOS High Balance report Room Rate verification Open Folio etc. etc..
- Special Requests:Accommodating special requests from guests whenever possible.
Staff Management:
- Supervision:Overseeing front desk and housekeeping staff providing guidance and support.
- Training:Training new employees on hotel policies procedures and service standards.
- Scheduling:Creating and managing staff schedules to ensure adequate coverage.
- Performance Management:Monitoring staff performance and providing feedback.
Operational Management:
- Departmental Budgets:Managing departmental budgets and forecasts.
- Inventory Management:Ensuring adequate supplies for housekeeping and front desk operations.
- Standards:Implementing and monitoring service standards and procedures.
- Inspections:Conducting regular inspections of guest rooms and public areas to ensure cleanliness and maintenance.
- Reporting:Reporting on departmental performance to management.
Skills and Qualifications:
- Communication Skills:Excellent verbal and written communication skills.
- Organizational Skills:Strong organizational and multitasking abilities.
- Problem-Solving Skills:Ability to resolve issues and handle guest complaints effectively.
- Customer Service Skills:A commitment to providing excellent customer service.
- Supervisory Skills:Ability to lead and motivate a team.
- Computer Skills:Proficiency in using computer systems and software.
- Hotel Experience:Experience in guest services front desk or housekeeping is often preferred.
- Education:A degree in hospitality management or a related field may be required.
Assist management in hiring training scheduling evaluating counseling disciplining motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
