Customer Service
Customer Service
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Our client is a global auto parts manufacturer seeking a Customer Service Specialist to join their team.
The ideal candidate will be responsible for ensuring customer satisfaction and managing logistics-related activities to support both the customer and the plant.
Responsibilities:
- Ensuring customer satisfaction regarding product delivery on time quantity and quality.
- Liaising between the customer and plant logistics bringing the voice of the customer into the plant.
- Managing and supporting customers and logistics specialists regarding customer orders and delivery management (EDI-ASN customer portals ERP tools etc.).
- Acting as the Company Plant Logistics interface with customer logistics.
- Managing coordinating and continually developing the order handling administration and logistics functional area activities and staff within the functional area.
- Ensuring management and coordination of all order-handling procedures and shipping and logistics procedures.
- Providing support with sales forecasting and administration.
- Ensuring that the management and coordination of sales and order financial information is correct up to date and reported.
- Providing leading support and activities regarding accounts receivables and follow-up.
- Answering customer inquiries and documentation regarding orders deliveries and shipments.
- Contributing to demand planning activities within the S&OP process.
- Creating coordinating and managing all order handling procedures such as stock availability and lead-time inquiries order processing via the AX system order confirmations invoicing etc.
Qualifications:
- Bachelors degree in Business Logistics Management or a related field.
- At least 3 years of working experience in a customer service role in automotive and electronics parts manufacturing.
- Experience in demand planning and providing shipping documents.
- Good command of English.
- Strong negotiation and communication skills.
Reference: CS131502
Employment Type
Full Time
Key Skills
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