State Support and Training Manager

FLSA Status: Non-Exempt

Practice Group/Team: Operations

Organization Information

Empire Justice Center a diverse and highly respected statewide legal services organization seeks a State Support and Training Manager for our Operations Team. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State.

Empire Justice Center attracts and employs a diverse team of dedicated determined and passionate advocates who significantly impact the lives of low-income New Yorkers. We succeed through direct legal representation high-impact litigation and legislative and administrative advocacy. As an organization we provide top-notch training and technical assistance to other advocates to ensure fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced high levels of oppression. These populations include racially diverse individuals and families experiencing poverty housing insecurity immigration issues and domestic violence. Additionally the organization advocates for people with disabilities members of the LGBTQ community and school-age children facing discrimination and violations of their civil rights in schools.

Our offices in Rochester Albany Westchester County and Long Island offer staff an exciting dynamic inclusive working environment with a solid commitment to work/life balance teamwork diversity wellness and personal/professional development.

Position Summary

Empire Justice Center is a leader in providing high-quality cutting-edge training and state support services to civil legal services providers statewide. We are pleased to announce the opening for the new position of State Support and Training Manager.

This position will play a crucial role in the growth and implementation of our expanding statewide training and technical assistance resources. This position will work closely with the Senior Marketing Manager to ensure the promotion of training opportunities as well as with the Director of Training and Technical Assistance the Director of Litigation and the Director of Operations and other staff tasked with providing training and technical assistance services.

This position will develop and enhance Empire Justice Centers processes and programs for providing exceptional training technical assistance and state support to civil legal services providers statewide. Responsibilities will include supporting and enhancing internal systems for developing presenting and preserving presentations training materials and other technical assistance resources for advocates. The State Support and Training Manager will also be responsible for incorporating and implementing new technologies designed to enhance the users learning experience. This position will be supervised by the Director of Operations or another position on the Leadership Team.

Salary

The referenced pay range/scale represents this jobs estimated minimum and maximum compensation. Individual annual salaries/hourly rates will be set within the jobs compensation range and determined by considering factors including but not limited to education experience qualifications expertise of the individual market data and internal equity considerations.

The salary for a State Support and Training Manager with 3 years of experience is $62619 and the salary for a State Support and Training Manager with 5 years of experience is $70000. (Upstate NY)

Benefits

We are an organization that supports and encourages a work/life balance. Empire Justice Center offers a generous benefit package including:

35-hour full-time work week.

Employee Wellness Activities.

Health Insurance Coverage

o Employer pays 100% premium for a high-quality co-pay insurance plan.

403(b) eligibility - immediately eligible to begin contributing from your paycheck.

Immediate vesting upon hire - ALL contributions (both employee and employer).

1% employer match is eligible after 12 months of employment.

3% Non-Elective Annual Contribution made by Empire Justice Center.

o Benefit is eligible after 12 months of employment.

Generous vacation sick personal and holiday time.

Bilingual salary enhancement for qualifying employees.

Loan Repayment Assistance Program.

Voluntary Supplemental Disability.

Dental Insurance (employee paid).

Vision Insurance (employee paid).

$150K Group Term Life Insurance.

Generous Bereavement Leave.

NYS Short-Term Disability.

FSA Eligibility.

Empire Justice Center is an Equal Opportunity employer providing equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type including discrimination based on race color religion age sex (including pregnancy and gender identity) national origin disability status genetics neurodiversity protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

TO APPLY: Applications will be accepted until the position is filled. If interested please visit our Work With Us employment page on our website at . Please submit a complete application including a resume writing sample and contact information for three professional references (one supervisor is required). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered.

If reasonable accommodations are needed please contact Mercedece Love Human Resources and Compliance Manager at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Essential Duties and Responsibilities

Travel to and work in the Rochester Telesca Center or Albany office is required to meet client and organizational needs.

o This position is eligible to request a hybrid work schedule in accordance with organizational policy.

Must demonstrate a high level of comfort and commitment to working with people from marginalized communities.

Stay current on all New York State Continuing Legal Education (NYS CLE) Board policies and procedures for accredited providers.

Maintain Empire Justice Centers current and archival record-keeping for CLE programs.

Review and improve internal systems for CLE administration including but not limited to: logistics calendaring announcements marketing branding registration content compliance attendance verification evaluation and issuance of CLE certificates.

Provide CLE administration and logistics support to staff as requested including but not limited to: setting up and monitoring registrations reserving training platforms recording and posting events attendance verification arranging special accommodations moderation and technology support and coordination and distribution of materials.

Work with the Director of Training and Technical Assistance to ensure all Empire Justice- hosted CLEs are high-quality and compliant with NYS CLE Board requirements for an accredited provider.

Maintain CLE training data in our data management systems.

Upload CLE trainings to our online learning platforms.

Prepare Annual Reports to the CLE Board.

Participate in any audits from the CLE Board.

Support the administration and logistics of our CLE fee-for-service work to outside organizations.

Provide training administration and logistics support to staff as requested including but not limited to: setting up and monitoring registrations reserving training platforms recording and posting events attendance verification arranging special accommodations moderation and technology support and coordination and distribution of materials.

Working and coordinating with the Operations staff supporting the administration and logistics of external fee-for-service trainings including but not limited to: preparation of invoices tax forms and processing honoraria.

Create and maintain a marketing list of fee-for-service trainings.

Assist in the logistical planning and execution of conferences and other significant training events.

Support the Director of Training and Technical Assistance with the development and implementation of internal training and technical assistance-related policies and procedures.

Support the Director of Training and Technical Assistance with the professional development of staff in creating training presentations and materials for advocates that are engaging effective and of high quality.

Working with the Senior Marketing Manager ensure that training materials state support

resources and other technical assistance materials produced and distributed by Empire Justice Center are high-quality professional in style and appropriately branded.

Working with the Senior Marketing Manager develop and execute a plan for promotion of training events and programs across all platforms including promotion of our state support technical assistance services.

Support and manage training documentation reports technical assistance services and other administrative tasks related to training and technical assistance including different data management-related requests.

Collect and report training and technical assistance data for reporting to our funders as requested.

Support the planning development and implementation of new online training catalogue and management platforms.

With guidance from the Director of Training and Technical Assistance create implement manage and use a system to ensure that trainings on our online platform are kept current and dated material is archived.

Develop and maintain training calendars schedules coordinate training programs facilitate training programs and supervise and assist in their planning.

Create and manage marketing and promotion of our state support technical assistance services.

With assistance from the Operations team and others ensure online technical assistance materials such as the Online Resource Center and other advocate portals are current well- organized and user-friendly.

Work closely with the assigned supervisor and participating in regular supervision meetings including work plan development and grant deliverable management (if applicable).

Develop and implement internal training database tracking system and other internal training and support as needed.

Please note that all positions will supervise other practice group or department members if needed.

Due to limited resources all staff are expected to perform administrative and other support- related duties to serve our clients and fulfill our mission as a non-profit legal services organization.

Other duties as assigned by your supervisor and/or to meet the organizations needs.

Minimum Qualifications (Knowledge Skills and Abilities)

At least 3 years of experience as a training coordinator events planner or coordinator legal training coordinator or in a comparable position with a law office not-for-profit or legal services organization.

Demonstrated excellence in utilizing the Microsoft Office Suite (Outlook Word Excel SharePoint PowerPoint) with the ability to learn and adapt to other applications quickly.

Must demonstrate strong analytical and communication skills including proficiency in technology that facilitates the delivery of communication documents and other materials.

Must demonstrate excellence in technology systems facilitating the creation and delivery of communication documents and record-keeping among other tasks.

Skilled in problem management.

Hands-on experience in hosting training onboarding or facilitating learning sessions within alegal non-profit or corporate setting preferred.

Experience utilizing a learning Management System to deliver and track training programs preferred.

Excellent written and verbal communication skills.

Proficiency in both modern and traditional training methods.

Strong proficiency with web-based training applications such as Zoom.

Familiarity with NYS Continuing Legal Education (CLE) preferred.

Strong organizational and multitasking abilities with the capacity to manage priorities effectively.

Strong collaboration/cooperation skills.

Experience in report writing.

Demonstrate a keen attention to detail and a high level of accuracy.

Experience in and commitment to working with marginalized communities.