Snr Engagement Manager - Global Accounts, Professional Services, AWSI-SDT-APJ-Japan

AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

At Amazon Web Services (AWS) were hiring an Engagement Manager to lead AWS consultants partner and client teams. Engagement Managers manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
AWS Professional Services engage in a wide variety of projects for customers and partners providing collective AWS customer experience best practices and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product service and training teams to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices proactively identifying and closing project gaps.

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Key job responsibilities
EXPERTISE
Collaborate with AWS internal teams to seek to understand our customers needs their business how success is defined and ensure that we are exceeding expectations in delivery and developing valued solutions.
Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large complex projects.
Understanding of technology principles and services including infrastructure business applications data management security application platforms and consumer facing technology.

COMMUNICATION
Interfaces with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs SVP/VP Directors) and project level resources such as SMEs.
Demonstrates the ability to understand the operating styles of others as well as team/client relationships team dynamics and adjusts behavior accordingly to succeed.
Excellent presentation communication (oral & written) and relationship building skills

TEAMING
Team player who effectively integrates motivates and builds relationships with cross-functional team members (local or remote) sponsors key stakeholders executives and other individuals or organizations involved with or affected by the project.
Excellent people management skills including the ability to influence negotiate and achieve results through others who are not direct reports
You be required to travel to client locations when needed.


A day in the life
About AWS

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10 years experience leading the delivery of enterprise-level IT consulting projects
3 years experience working as a ScrumMaster across multiple cross-functional teams
Led teams and engagements utilizing agile approaches value and principles as well as Scrum framework
Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS PaaS Saas)
Experience with Agile and Project Management (APM) toolsets (Jira RallyDev VersionOne Taiga etc).
Managed technical projects consisting of 8 or more people totalling over $budget or multiple complex work streams in parallel
2 years Automotive industry or Global Financial Services experiences
Bachelors Degree or equivalent experience.
Fluent in Japanese and English

Has at least one active project management certification (e.g. APM CSM PMI-ACP PRINCE2)
AWS Experience and Certifications.
Managed and delivered IT engagements for a Fortune 100 company.
Managed engagements using both Waterfall and Agile/Iterative methodologies.
Bachelors Degree in STEM MBA or Masters in Computer Science.
Has presented to C-level executives (CIO CEO CTO CISO etc.) as well as to technical subject matter experts.
FinancialForce Professional Services Automation (PSA) for Salesforce

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