Customer Support Agent (Full-Time)

About TourRadar

TourRadar is a Series D venture-backed tech company redefining how people discover and book organized adventures - disrupting a $200 billion industry in the process. As the leading Organized Adventure Platform we empower operators to manage market and sell their multi-day tours directly to travelers (B2C) or through our global network of distribution partners (B2B2C).

Booking an organized tour has traditionally been a fragmented and time-consuming experience. Where will I stay What activities are included Are meals covered Can I trust the operator

TourRadar solves this by making the process seamless intuitive and centralized. Weve partnered with 2500 trusted operators to offer over 50000 adventures across 160 countries each with clear itineraries verified reviews and secure online booking. Since our founding in 2010 weve led the shift from offline to online launching the industrys first marketplace for multi-day 2021 we took it a step further with the introduction of our Organized Adventure Platform - connecting travelers operators travel agents and creators in one integrated tech ecosystem.

Were proudly global with a team representing over 30 nationalities and offices in Europe North America and Australia. At TourRadar were committed to building world-class products and experiences - and to the people behind them. As we continue to scale were on the lookout for talented individuals ready to help us shape the future of adventure travel.

Working at TourRadar isnt just a job. Its a true adventure one where you can change the way people experience the world through travel.

We are currently looking for a Customer Support Agent (Full-Time) to join our team in Vienna Austria.

Intrigued Read more below!

What Your Adventure will look like:

• All our bookings occur online so you will be responsible for chatting with travelers via phone live chat and email
• Able to engage with customers and proactively move them down the sales funnel
• Converting customers who have either chosen a specific tour on or are comparing options by guiding them to the perfect choice and securing the booking
• Answering customer questions and providing information in a professional manner
• Making sure the customers questions are answered promptly and accurately. If you cant find the answers you will need to think fast and be resourceful to find the right response
• Handling booking cancellations changes payment issues and adjustments

What youll need to bring to Your Adventure:

• You have at least 1-2 years of experience in customer service or a sales background
• You are sales driven with ability to sell via phone
• You are passionate about providing mind-blowing customer service and going the extra mile for your customers
• Love traveling and connecting with like-minded people bonus points if youve been on a multi-day tour
• Youre tech-savvy and comfortable working on a Mac with experience using online booking platforms and multiple tools at once - including AI-driven systems to boost efficiency
• You have multitasking abilities and are capable of handling high volumes of enquiries
• You are open-minded love challenges enthusiastic to learn and interested in travelling
• You dont know the meaning of I cant find the answer
• Work permission for the appropriate country to which you are applying
• Bonus skill: If you speak French Spanish and/or German fluently thats a welcome addition

If you dont check every single box we still encourage you to apply as we value diversity and different perspectives!

What Youll Discover on Your Journey with Us:

Awesome Office
Located in the heart of the 1st District our headquarters offer a collaborative and fun atmosphere. Expect an open-plan office plenty of energy a few friendly pups from our barketing department spirited foosball matches and deluxe coffee machines to keep the team buzzing.

Flexibility Your Way
Enjoy the best of both worlds with a hybrid work model: three days a week in the office for collaboration and two days of focused work from wherever suits you best. Plus take advantage of up to one month of remote work per year from any location.

Prioritizing Your Mental Health
We care about your well-being. Thats why weve partnered with Oliva a leading mental health platform offering confidential access to coaching therapy and mental wellness resources: whenever you need them.

Growth & Development
Your career journey matters to us. Through our annual Development and Reflection Talks (DaRT) we help you explore individual growth paths skill development and future our fast-growing environment cross-functional collaboration and learning are built into the everyday.

Sustainable & Supported Commuting
We fully cover your Wiener Linien annual pass or contribute toward your Klimaticket plus a 25 monthly home office allowance to support your remote setup.

Diverse & Inclusive by Nature
With over 30 nationalities represented across our global offices TourRadar is a proudly international team. English is our primary working language but youll hear many more in the mix - whether youre in the office or dialing in from afar.

Team Connection & Culture
Team Events: From trivia nights and wine tastings to rock climbing and hiking our monthly team events (virtual and in-person) are designed to keep us connected curious and having fun.
TourRadar Culture: Help shape how we work through our internal communities focused on wellbeing growth and inclusivity. Your voice matters here.