Admin Support
Admin Support
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
More than just a recruitment company. At PRTR we have been a part of our customers success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15000 outsourced staff we will continue to carry out our mission to develop a better career a better life and a better society and thrive to become the No.1 people solutions organization in Southeast Asia.
Job Description:
- Providing first-level support for SAP HANA SAP Business One (SAP B1) Distribution Management System (DMS) Content Management System (CMS) Insurance applications Super SaaS and Stripe.
- Responding promptly to user inquiries via phone and email troubleshooting application-related issues to resolve incidents within agreed Service Level Agreements (SLAs).
- Conducting system monitoring to identify potential issues and analyzing logs and error messages for proactive resolution.
- Assisting end-users with system navigation functionality and best practices to maximize efficiency.
- Creating user guides conducting training sessions and providing support during application rollouts and updates.
- Documenting incidents resolutions and frequently asked questions for the internal knowledge base.
- Collaborating with IT teams and vendors to escalate and resolve complex issues beyond first-level support capabilities.
Education:
- Bachelors degree in Information Technology Computer Science or a related field.
Experience:
- 2-3 years of experience in application support IT helpdesk or a related role.
- Basic knowledge of SAP HANA SAP Business One (SAP B1) DMS CMS Insurance applications Super SaaS and Stripe.
- Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively.
- Ability to create documentation user guides and training materials.
- Familiarity with cloud platforms and integration tools is a plus.
- Ability to work independently handle multiple priorities and thrive in a fast-paced environment.
Work Schedule:
- Monday Friday 8:00 AM 5:00 PM
Location: BTS
- National Stadium
Employment Type
Full-Time
Key Skills
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