Non-Technical Customer Support

Customer Success Executive & Office Administration Thailand

Key Responsibilities

1. Order Management
Manage end-to-end order processes including rental hardware iNet orders and iNet contracts.
Handle internal requisition (IR) requests with accuracy and timeliness.
Conduct quarterly inventory checks at the Rayong warehouse.
Coordinate and arrange shipment logistics for equipment and materials.

Prepare and summarize monthly rental order report (Rental Projection Sheet) to ensure accurate tracking and performance monitoring.

2. Corporate Functions
Register and update new vendors on customer platforms.

Register and update new customer lists on ISC platforms

Update and maintain company documents to ensure accuracy and alignment with current information.
Coordinate group insurance processes and prepare all required documentation for relevant agencies.

Serve as the main contact for AIS Corporate telephone management:

prepare register and maintain company telephone accounts and prepare all required documentation.
Manage office operations including office supplies cleaning services and transportation arrangements.

Act as the key person in sourcing and negotiating corporate hotel rates across Bangkok and Rayong to support business travel and company activities.

Coordinate and verify regulatory compliance related to hazarded goods import/Export licenses including renewal of expired permit.

Prepare and organize all required documentation requested by customs government agencies or other organizations for review and signature by authorized personnel.
Collaborate with Finance/Accounting to clarify ongoing projects status (new extended terminated contracts) and provide audit support document as required.

Follow up Overdue payments.
Plan and organize annual CSR activities (e.g. Day of Caring) Safety Week and Year-End events for employees and partners.
Provide operational support for incoming shipments and coordinate with Fluke.

Provide operational support for incoming shipments ISC by Air/Vessel.

Verify and process invoices (e.g. FedEx DHL office rental internet equipment rental vendors partners etc.)
Facilitate IT setup and necessary equipment for new hires.
Execute tasks and projects as assigned by the Manager.

3. Pre- and Post-Sales Support
Prepare quotations (rental hardware iNet) on behalf of Sales team.

Draft and support preparation of bidding documents.
Follow up on equipment status after job period expiration.
Track and monitor purchase orders to ensure timely delivery and customer satisfaction.
Provide support for sales events and attend customer meetings at various sites (factories hotels etc.).

Coordinate and support product training sessions at the ISC office including logistics (coffee breaks lunch etc.).
Weekly meeting with the CSRM team regarding iNet contract renewals and related customer communications.

4. Support Management Team
Prepare proposals and quotations (iNet and other business requirements) to support management and regional operations.