Paratransit General Manager
Paratransit General Manager
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$ 160000 - 200000
1 Vacancy
Job Description
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As Paratrasit General Manager you will manage a first-of-its-kind paratransit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship business development and operations management. We hope you are up for it!
What Youll Do:
- Manage the on-site daily operations of Vias service on behalf of our partner
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
- Manage and mentor a large on-site team of dispatchers shift managers maintenance staff and IT staff
- Be the face of the operation; develop relationships with drivers customers community leaders and local organizations
- Liaise closely with Via senior management and Vias external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Prepare reports and analyze data to improve operational processes ensure resources are properly allocated and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal state local and company policies procedures and regulations on service operations
- Lead coach and develop an engaged team of drivers fostering a collaborative cohesive and energetic environment.
Who You Are:
- Experienced operations manager with at least 8 - 10 years of experience and hold a Bachelors degree
- Minimum of 5 years experience in ADA paratransit operations
- You possess a Transit and Paratransit Management certificate
- You are an independent self-starter you thrive in fast-paced environments feel comfortable with a very high level of responsibility and are always looking for creative solutions
- You are a savvy and tactful communicator: you intuitively find the right tone in every situation
- You desire to foster a culture deeply committed to providing a world class customer service experience
- You are a detail-oriented executor: youre obsessively action-oriented and thrive while operating autonomously
- You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
- You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
- You are effective at managing multiple tasks simultaneously; you can delegate prioritize and take responsibility
Compensation and Benefits:
- Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
- Salary Range: $160000 - $200000 per year
- We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.
Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.
Our teams of world-class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.
If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride
Via is an equal opportunity employer.
Required Experience:
Director
Employment Type
Full-Time
