Microsoft Dynamics 356 CRM Administrator
Microsoft Dynamics 356 CRM Administrator
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$ 86000 - 129000
1 Vacancy
Job Description
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
We are seeking a Microsoft Dynamics 365 CRM Administrator to join our high-performing CRM/Customer Experience team. This role will support the day-to-day operations maintenance and optimization of Microsoft Dynamics 365 across multiple internal business units. The CRM Administrator will work within the Customer Experience Applications Group in Corporate IT and report directly to the CRM Manager.
This position is ideal for someone who is detail-oriented collaborative and passionate about delivering excellent user support and system performance. If you thrive in a dynamic environment and are looking to grow within a unique and supportive culture we encourage you to apply.
This is a fully remote position with light travel requirements (1020%).
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Responsibilities
Administer and maintain Microsoft Dynamics 365 environments including Customer Service Sales Marketing and Field Service modules.
Manage user accounts roles and permissions to ensure secure and appropriate access.
Monitor system performance and proactively address issues to ensure stability and uptime.
Handle incoming support tickets triage and resolve incidents and escalate complex issues as needed.
Participate in change management and problem management processes.
Conduct regular security reviews and implement controls to protect sensitive data.
Support data integrity through regular audits and clean-up activities.
Assist with configuration changes workflows and business rules based on user requirements.
Collaborate with business stakeholders to gather feedback and improve CRM usability.
Document system processes configurations and updates.
Stay current with Dynamics 365 updates and share relevant information with the team monthly.
Participate in special projects or initiatives related to the Customer Experience Team including committees and operational teams.
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Required Qualifications
Bachelors degree in Computer Science Information Systems or a related field.
3 years of hands-on experience administering Microsoft Dynamics 365 environments.
Strong understanding of and experience implementing Dynamics 365 modules such as Customer Engagement (Sales Customer Service) Marketing and Field Service.
Strong understanding of Power Platform (Power Apps Power Automate Power BI) and its integration with Dynamics 365.
Experience managing day-to-day service operations including support ticket resolution and system monitoring.
Experience with user access models security roles and data protection best practices.
Ability to work collaboratively with cross-functional teams and communicate effectively with technical and non-technical stakeholders.
Metrics- and data-driven mindset with a focus on continuous improvement.
Excellent documentation and organizational skills.
Willingness to travel up to 20%.
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
Total Rewards
The compensation range for this position is $86000.00 - $129000.00 depending on experience. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits 401(k) retirement savings program with company match PTO and more. More information on our benefits and rewards can be found on our career page: is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
