Junior CRM Consultant
Junior CRM Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We offer:
Your responsibilities:
- Provide second-level support for Salesforce support items focusing on areas such as automation validation integration (including SAP and other systems) and configuration topics.
- Troubleshoot and resolve a variety of user issues with guidance from senior specialists ensuring a high-quality Salesforce experience for internal customers.
- Collaborate with business and IT colleagues architects and team members across our global organization to help deliver sustainable Salesforce solutions.
- Assist with root cause analysis and help identify process optimizations or technical improvements for recurring issues.
- Contribute to the documentation of processes and the maintenance of data models within the Salesforce landscape.
- Proactively develop your knowledge by staying informed about new Salesforce features and best practices and participating in training and mentoring opportunities.
Tasks and Qualifications:
What You Will Do In This Role:
- Provide second-level support for Salesforce support items focusing on areas such as automation validation integration (including SAP and other systems) and configuration topics.
- Troubleshoot and resolve a variety of user issues with guidance from senior specialists ensuring a high-quality Salesforce experience for internal customers.
- Collaborate with business and IT colleagues architects and team members across our global organization to help deliver sustainable Salesforce solutions.
- Assist with root cause analysis and help identify process optimizations or technical improvements for recurring issues.
- Contribute to the documentation of processes and the maintenance of data models within the Salesforce landscape.
- Proactively develop your knowledge by staying informed about new Salesforce features and best practices and participating in training and mentoring opportunities.
What We Are Looking For:
- Salesforce Administrator certification required (or firm commitment to obtain it in the first 6 months); additional certifications (such as Platform Developer) are a strong plus.
- Initial experience supporting or configuring Salesforce (automation validation configuration or integrations preferred); some exposure to Salesforce development (APEX Lightning Components) is a plus but not mandatory.
- Willingness and motivation to learn from senior colleagues and develop technical and professional skills.
- Excellent analytical and problem-solving abilities with a strong service orientation.
- Good communication skills and a collaborative spirit; fluency in English (spoken and written).
- Familiarity with IT Service Management (ITIL) and agile project methods (Scrum) is a plus.
Required Experience:
Junior IC
Employment Type
Full-Time
