Director, Aftermarket
Director, Aftermarket
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Job Description
Director Aftermarket
Do you want to be part of an organization on the cutting edge of technology
Were looking for talented people to join our motivated and friendly team. We have an open collaborative and flexible environment. Youll work alongside leading industry experts and take on challenging projects that bring tomorrows electronics to life. If you want to make a difference are an effective communicator love a good challenge and easily embrace change your next career adventure awaits!
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology and in turn the way we live our lives tomorrow.
Position Overview
The Director Aftermarket is a hands-on leadership role within our PCB Assembly division that leads a talented team of US-based professionals in accordance with the global aftermarket strategic business plan. The Director Aftermarket will be responsible for developing and executing regional initiatives and strategies that maximize customer satisfaction and drive profitable revenue growth. This role requires a strong understanding of customer needs effective collaboration with cross-functional teams as well as team mentorship and motivation. The Director Aftermarket reports directly to VP Global Sales and regularly partners with the Global Head of Aftermarket. This role has 3 direct reports and 21 indirect reports working a hybrid work schedule.
Key Responsibilities
- Strategic Development: Develop and implement comprehensive aftermarket business strategies including sales plans pricing models and offerings for post-sale services
- Revenue Growth: Identify and pursue new business opportunities within the existing customer base in support of increased aftermarket revenue and profitability
- Customer Relationship Management: Build and maintain strong and lasting customer relationships by understanding their operational needs and providing exceptional aftermarket support
- Team Leadership: Lead mentor and develop a team of aftermarket sales and field service professionals
- Market Analysis: Conduct market research and competitive analysis to identify trends opportunities and threats in the aftermarket landscape
- Product & Service Enhancement: Collaborate with engineering product development and manufacturing teams to provide feedback on product performance identify common issues and contribute to the development of new service solutions or product improvements
- Operational Efficiency: Optimize internal processes related to parts ordering service scheduling warranty claims and technical support to ensure efficient and timely customer service
- Financial Management: Manage aftermarket budgets forecast sales and expenses and analyze financial performance to achieve business objectives
- Contract Negotiation: Negotiate customer service contracts extended warranties and spare parts agreements
- Reporting: Prepare and present regular reports on aftermarket performance market trends and strategic initiatives to senior management
- Compliance: Ensure all aftermarket activities comply with relevant industry regulations company policies and quality standards
Experience and Qualifications
- Bachelors degree in Business Administration Engineering Marketing or similar related field.
- 5-7 years of progressive relevant experience in aftermarket sales and/or service management. Or business management within a relevant industry (e.g. manufacturing automotive heavy equipment technology)
- Strong understanding of aftermarket business models including parts sales service contracts and technical support. A proven track record of driving profitable revenue growth would be viewed as a definite plus
- Excellent communication negotiation mentorship and interpersonal skills
- Ability to analyze complex data identify trends and make data-driven decisions
- Proficiency in CRM software ERP system and Microsoft Office Suite
- Ability to travel up to 20% as required
- Experience leading and managing a team
- Relocation available
Working Conditions/Physical & Mental Demands
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers handle or feel objects tools or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision distance vision and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Standard office environment. Significant computer work should be expected.
A Culture of Collaboration & Personal Growth
At Mycronic we love what we do but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.
Take part in the excitement of working with innovative people and global businesses who are elevating todays standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.
Here you are expected to have a voice and will be encouraged to get involved. Its this very mindset that empowers our people to make a positive difference for a broad range of businesses society and the planet - every day.
Click to learn more about Mycronic and what its like to work with us
Opportunity Employer
Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
For a company founded on passion collaboration and outside-the-box thinking there is no greater asset than a diverse workforce. It is the cornerstone of our global internal culture and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.
Required Experience:
Director
Employment Type
Temp
