German Speaking Senior Operations Support Specialist

Work Schedule

Environmental Conditions

Job Description

How will you make an impact

At Thermo Fisher Scientific our work has a purpose. It requires passion and creates meaningful outcomes. And most of all our work matters. Were sharing our expertise and technological advancements with customers helping them make the world a better place - whether theyre discovering a cure for cancer protecting the environment or making sure our food is safe.

Want to build a successful career and help make the world a better place At Thermo Fisher Scientific you can do both.

Were looking for people who have strong communication and language skills enjoy working in a global diverse team and are passionate about supporting projects that improve the lives of millions.

As a Senior Operations Support Specialist colleague in the Dispatch department you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled.

Based at our Shared Service Center in Budapest the Dispatch team provides the following support in a nutshell:

• First Point of Contact Customer support to B2B clients
• Internal support to Thermo Fisher partners and the field engineering team
• Delivers professional service and excellence in a high-volume diverse work environment

What will you do

• Acting as First Point of Contact for our customers and providing efficient solutions to their concerns dealing with queries mainly via email (80%) and phone (20%) with Business-to-Business customers (B2B)
• Dispatching all incoming emails to the accurate internal department
• Create and assign tickets in the ticketing systems
• Create quotations in the ticketing system and/or in SAP
• Maintain customer databases
• Create and maintain equipment record
• Cross-support is essential within the teams

How will you get here

• Minimum 1 years of customer service experience is preferred
• Requires a high school graduate a bachelors degree is preferred
• German C1 level (written and spoken) and English C1 level (written and spoken)
• Proficient Microsoft Office user
• Strong written and verbal communication skills
• Good problem-solving skill and result oriented demeanor
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively

What We Offer:

• Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.

• Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.

• Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.

At Thermo Fisher Scientific each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier cleaner and safer.
Please also join to our Talent community and get more information about the great opportunities in the future.

For more information please visit

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.