Supv-Concierge Exp GriffinClub JW-礼宾司

POSITION SUMMARY

Assist members and guests with the pre-arrival process arrival/check-in member activities/experiences problem resolution and member departure/check-out. Conduct pre-calls to arriving members make pre-arrival arrangements grocery orders amenity orders and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties including check-in/check-out prepare arrival packets and departure folios perform audit checklists prepare and distribute welcome packages process billing and perform administrative duties. Respond to requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide information about the property and the surrounding area amenities including special events and activities. Answer record and process all calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve call request or problem. Understand and assist with reservation services. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Enhance guests food and beverage (F&B) experience through an understanding of F&B offerings and wine/cordial expertise and duties including but not limited to serving F&B to guests cleaning/maintaining the area maintaining inventory.

Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None