Student Account Specialist

Position Summary

To assist the Financial Aid Office and Student Service Center in regards to the students accounts. To be the point of contact for our Collection Agency as needed when accounts are referred out to collections. Manage our Universitys daily deposit and student refunds. Other duties as assigned within the Student Service Center and Financial Aid Office.

Essential Duties and Responsibilities

The essential functions include but are not limited to the following:

• Performs daily balancing process for Students Accounts Petty Cash and daily processing of payments on student accounts.
• Works closely with Finance Office Financial Aid Student Service Center and Registrars Office.
• Disburse Financial Aid onto student accounts when instructed by Financial Aid.
• Process weekly refunds to the students accounts
• Works closely with Nel Net Campus Commerce regarding Payment Plans and payments. Trouble shooting for students as necessary.
• Adds fees to students accounts such as lab fees student insurance fees and all other fees as instructed per Finance Department.
• Monitors Company Reimbursement Program and VA invoicing as needed.
• Handles all other manual invoicing.
• Runs monthly interest and statements.
• Works with outside collection company for any student accounts sent to collections.
• Serve on Fees & Charges Committee.
• Answering of phone calls and emails from students and families regarding details on student accounts.
• Back up to the Work Study Program which includes working with the Payroll office and Payroll.
• Other duties as assigned ore required.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Required Qualifications (Knowledge Skills and Abilities)

Must understand and support the Mission Vision and Code of Ethical Conduct of Walsh University as a Catholic higher education university as expressed in Ex Corde Ecclesiae and possess the following:

Education: High School Diploma Required. Associates Degree or beyond preferred.

Work Experience: Prefer at least 1-year experience in a college financial aid and/or a student services environment utilizing exceptional customer service skills. Ability to quickly learn new processes and programs. Banner experience preferred. Ability to work independently without close supervision and ability to make appropriate decisions and use good judgement. Well-developed communication skills a must.

Skills and abilities:

Professional demeanor and ability to interact with charity towards students staff and faculty. Positive attitude a must.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Mobility to work in standard office setting and use standard office equipment including extensive use of a computer and keyboard
• Sitting for prolonged periods of time
• Gross and fine manipulation
• Vision to read printed materials and a computer screen
• Hearing and speech to verbally express information or instructions.
• Ability to interact and communicate with members of the University and others as necessary.

Application Instructions

Applicants must submit a completed online application and any additional documents requested by the search/interview committee. This may include resume unofficial transcripts etc.

About Walsh University

Walsh University is seeking a dynamic energetic and passionate individual who is enthusiastic about the environment found on a private values based Catholic liberal arts campus. Walsh University believes in the desirability of a small university that promotes academic excellence a diverse community and close student-teacher interactions. A commitment to the Judeo-Christian tradition diversity and service learning are critical to the mission of Walsh University. Walsh University is committed to principles of equal opportunity and is an equal opportunity employer.