Agent, Fraud Specialist
Agent, Fraud Specialist
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1 Vacancy
Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
As an Agent Fraud Specialist you will interact with potential borrowers to provide clear guidance throughout the document requirements process answer questions regarding income verification and timelines all while safeguarding the customers identity. You will support the customer from the start to the completion of the verification process.What Youll Do:
- Analyzes loan applications for fraud in a production environment
- Conduct investigative/intelligence analysis of collected information derived from varying sources such as database records/KYC documentation external search engines and open-source websites.
- Contact clients via phone and/or email to validate transaction activity.
- Utilize new/existing theft and fraud tools to effectively address potential risk or fraud
- Achieve daily/weekly/monthly production goals while maintaining quality standards
- Provide exceptional customer service for customers via verbal and written communication
- Escalates and presents efficiency gain and process improvement ideas to management
- Actively contributes to enhancing and maintaining existing fraud processes
- Completes additional tasks as assigned by management
- Champion company core values and other company programs
- Other duties as assigned
What Were Looking For:
Experience:
1 years experience in financial services industry (credit cards banking) required
Experience as a Fraud Specialist: Previous experience in risk management fraud prevention or security operations is preferred but not required.
Education:
- For SHS Graduate - must have minimum 1 year of BPO experiences handling internal accounts
For 2nd-Year College Undergraduates or Degree Holders - no previous experience required
Skills & Attributes:
Strong Analytical Skills: Youre able to analyze complex data and identify trends or issues.
Detail-Oriented: You are meticulous in detecting discrepancies or potential threats.
Problem-Solving Mindset: You can think critically and resolve issues efficiently under pressure.
Tech-Savvy: Comfortable using risk management tools data analysis software and reporting platforms.
Knowledge of Compliance Standards: Familiarity with industry regulations and best practices around risk management and fraud prevention.
Strong Communication Skills: Able to communicate complex risk-related information clearly and effectively to both internal teams and external partners.
Adaptability: Able to adjust quickly to changing processes tools and new challenges in the risk management field.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
