Digital Solutions Delivery Manager - CX & OM
Digital Solutions Delivery Manager - CX & OM
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 118300 - 185900
1 Vacancy
Job Description
At Delta Faucet we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry we take pride in our dedication to quality sustainability and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role at Delta Faucet
We are seeking a strategic and results-drivenDigital Solutions Delivery Manager (CX & OM) to lead our customer service product team including the end-to-end delivery of order lifecycle management solutions for our go-to-market and digital experience this role you will oversee a team of product owners focused on developing and deploying customer ordering and service capabilities across multiple platforms and markets.
You will play a critical role in enabling digital transformation efforts supporting new market entries and evolving commercial operations. As well as developing and supporting technologies related to servicing our customers and consumers post purchase this role requires a strong blend of leadership technical acumen and stakeholder engagement skills to drive innovation and continuous improvement and deliver exceptional customer and consumer experiences through modern customer experience platforms.
Why Join Us
Drive digital transformation within a high-impact IT function.
Lead solutions that directly enhance the customer experience across markets
Collaborate with an inclusive agile and innovation-driven team
Responsibilities
IT Order Lifecycle Strategy:Own and execute the roadmap for IT ordering solutions ensuring alignment with business goals business processes and customer needs.
Team Leadership:Manage and mentor a team of IT professionals delivering solutions for channel sales and customer service.
Platform Ownership:Oversee delivery and support for platforms including Salesforce Service Cloud Salesforce Order Management SAP S/4HANA OTC and EDI integrations.
Stakeholder Engagement:Partner with senior business leaders to understand priorities manage expectations and lead change management efforts that drive adoption and value realization..
Solution Design:Anticipate business and technical requirements promote IT capabilities and introduce new or enhanced services.
Domain Expertise:Apply deep knowledge of Order-to-Cash and Customer Service processes including master data and hierarchy impacts.
Cross-Functional Collaboration:Act as the primary liaison between IT and business stakeholders ensuring seamless integration and cohesive solution delivery.
Vendor & Partner Management:Coordinate with external vendors system integrators and internal teams to deliver high-impact solutions.
Budget Oversight:Manage operating and capital budgets ensuring cost-effective platform development and support.
Service Delivery:Ensure service levels are met by internal and external providers with a focus on quality risk mitigation and continuous improvement.
Qualifications
Bachelors degree in Information Technology Business or related field.
7 years of experience in IT solution delivery leadership or program management preferably in Order-to-Cash and/or Customer Service domains.
Demonstrated experience with Salesforce (Service Cloud Order Management) SAP S/4HANA OTC and EDI.
Proven experience with various project methodologies including waterfall agile and hybrid delivery models.
Demonstrated success leading problem-solving activities including design thinking journey-mapping and solutions design
Strong project management leadership and organization skills (PMP or Scrum certification desired)
Excellent communication facilitation and stakeholder management skills to work effectively with cross-functional teams
Budget management and financial forecasting experience
Able to work on multiple priorities in a fast-paced environment
Strong leadership and team management skills.
Excellent communication and stakeholder engagement abilities.
Experience managing vendors and budgets in a complex global environment.
At Delta Faucet Company our people are our greatest assets. We value different perspectives and fostering an inclusive environment. Youll have the opportunity to shape the future of our brand working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:
- Culture:Recognized and award-winning reputation for equality diversity and inclusion flexibility work-life balance and more.
- Wellbeing:Comprehensive benefit plans; retirement savings tuition reimbursement and employee incentive programs; resources for mental physical and financial wellbeing.
- Learning & Development:LinkedIn Learning access; internal opportunities to work on projects cross-company.
- Social Impact:Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
Company: Delta Faucet Company
Full timeHiring Range: $118300.00 - $185900.00Actual compensation may vary based on various factors including experience education geographic location and/or skills.Delta Faucet Company (the Company) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment employment promotion salary increases benefits termination and all other terms and conditions of employment) based on race color sex sexual orientation gender gender identity gender expression genetic information pregnancy religious creed national origin ancestry age physical/mental disability medical condition marital/domestic partner status military and veteran status height weight or any other such characteristic protected by federal state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster:English & Spanish
Required Experience:
Manager
Employment Type
Full-Time
