Senior Customer Success Manager (German Speaker)
Senior Customer Success Manager (German Speaker)
Posted on :
24-08-2025
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1 Vacancy
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Job Description
Who You Are:
- You are commercially wired; you instinctively spot opportunities others miss and feel energised by delivering measurable impact for customers and the business.
- Youre a confident communicator capable of influencing senior decision-makers and leading value-led conversations with credibility and finesse.
- You bring a strong sense of ownership. You dont wait for problems to find you; you proactively address challenges bring solutions and call out smartly when needed.
- You are structured and self-disciplined able to lead a high volume of accounts with rigour precision and a clear sense of prioritisation.
- You have a growth mindset open to feedback learning and evolving your approach to be more effective in a changing environment.
- Youre culturally intelligent and comfortable adapting your tone and approach to suit different audiences across DACH region with a specific focus on our German-language markets.
- You are tech-savvy and data-driven; proficient in CRM usage sales tools and customer analytics to spot trends observe risk and guide decisions.
- You thrive in a high-performance culture where targets matter and youre driven by the pursuit of both collective and individual success.
Your Next Challenge:
- Works to place the most appropriate Getty Images or iStock product with each customer to optimise value to the customer and commercial return to Getty Images through pro-active outbound/strategic account planning and driving discovery conversations that comprise consultative solution selling.
- Owns and drives renewal process through discovery conversations to identify customer needs quickly understands their business goals and needs provides consultative solution selling and resolutions of objections renewal negotiations & reaching timely closures whilst always relating back to the need of the customer.
- Negotiates contract terms that meet clients needs yet improve efficiencies and revenue streams (growing contract value) for Getty Images.
- Nurtures relationships at enterprise level establishing relationships with internal advocates and finds new departments/contacts within allocated renewals customers.
- Provides complete transparency to management of renewals potential business risks and engages involvement from managers as needed.
- Provides and maintains an accurate forecast of rolling renewals pipeline through accurate Salesforce dispositioning including customer data.
- Consistently attains and exceeds important metrics and target expectations.
- Drives retention strategies.
- Provides Client Support- user set ups pricing quotes research & general inquiry support
- Conducts client Onboarding as appropriate
- Focuses on improving Getty Images value for each customer through non-subscription products.
- Where appropriate has the ability to conduct 1-3 in-person meetings per year or attend industry events.
- Brings solutions independently.
What Youll Need:
- C1 Level or above in both German and English - verbal and written
- An additional language to the above is desirable however not a must have.
- Extensive experience with enterprise/solution selling with a proven track record of consistently hitting critical metrics and key deliverables.
- Ability to use video conferencing business intelligence data tools and email marketing tools as standard
- Experience and natural affinity to carrying out customer phone / video call discovery to prioritise placing the best product with each customer at an efficient price.
- Skills to grow and lock in revenue of allocated customer renewals using business analytics.
- Ability to sell and upsell growing customer retention and expansion of underpenetrated customer accounts including a track record of proactive behaviour in upselling and creation of FSE leads
- Ability to grow the number of users/contacts and build rapport to understand their business direction & short/medium term needs.
- Ability to work in fast-paced performance driven collaborate team environment.
- Experience developing accounts and finding opportunities to grow accounts within a sector.
- Experience using an enterprise CRM system or similar to handle sales through its required stages.
- Strong negotiating and customer communications skills.
- Time Management- ability to prioritise opportunities develop strategies and meet renewal deadlines.
- Confidence in working in a changing environment both externally and internally for an international company.
- Shows an ability to anticipate cultural needs by adapting selling approach to cater to territorial differences.
- Has proven track record of building excellent relationships across departments internally and with clients.
Theres a story in every picture a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator our three brandsGetty Images iStock and Unsplashoffer a full range of content solutions to meet the needs of any customer whatever their size location or budget. Whether the goal is commercial or philanthropic revenue-generating or society-changing market-disrupting or headline-driving our visuals help any brand business or organization communicate more effectively with their target audience and urge them to other words we know how powerful an image or video can beand that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally which means were dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust transparency and care. We actively reject biased behavior and are inclusive of different voices perspectives and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.
Getty Images Holdings Inc. is a publicly traded company and its common stock is listed on the New York Stock Exchange under the symbol GETY. You may be eligible to participate in our employee Stock Purchase Plan which allows employees to purchase company stock at a 15% discount to market.
Our employees growth development belonging and engagement are important investments. We offer learning experiences ranging from leadership development diversity and inclusion training mentoring programs a high potential program and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount and our open and transparent culture means youll have direct access to experts and senior leaders via open forums all hands and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive mutually respectful environment that celebrates diversity. We seek to hire based on merit competence performance and business needs. Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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