Product L+D Specialist
Product L+D Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Fintua is a global leader in indirect tax compliance and tax technology. Our all-in one-platform streamlines global VAT compliance recovery eInvoicing and payments - helping businesses navigate the complex indirect tax landscape with ease and confidence.
Fintua is part of CluneTech a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 10 consecutive years a Best Workplace for Women for the past 5 years and most recently we were delighted to be recognised as a Best Workplace in Tech for the past 4 years.
Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. We have over 1200 employees globally and are currently looking for the newest member of our team.
This role requires one day per week (Tuesday) in our Kilkenny HQ.
Were looking for a strategic and hands-on Product Learning Manager to lead the design execution and optimization of product learning programs that support both internal teams and external this role you will own the learning experience across the customer lifecyclefrom onboarding and activation to advanced product usagehelping drive product adoption reduce support burden and enable internal teams to speak confidently about the product.
As a key player at the intersection of Product Customer Success and Enablement you will lead a team (or collaborate cross-functionally) to deliver scalable data-informed learning solutions that align with business outcomes.
Learning Strategy & Program Ownership
- Define and lead the end-to-end product learning strategy for internal and external audiences.
- Design scalable learning programs aligned to key SaaS metrics like activation retention and feature adoption.
- Collaborate with Product Marketing Customer Success and Product Management to ensure educational content is timely and aligned with release cycles.
Content & Delivery
- Oversee the development of high-quality multi-format learning assets: eLearning modules live workshops in-app guidance onboarding journeys videos and product documentation.
- Own the LMS or LXP strategy and content governance ensuring materials are accessible searchable and up to date.
- Deliver classroom and remote product training.
- Evaluate and implement learning technologies (LMS in-app guidance tools knowledge platforms) to support user education.
Cross-functional Enablement
- Lead internal product enablement programs for Sales Customer Success Support and Marketing teams.
- Create role-specific learning pathways for technical and non-technical users.
Measurement & Optimization
- Define and track learning KPIs such as engagement knowledge retention time-to-productivity and support ticket deflection.
- Gather and analyze learner feedback usage data and performance metrics to drive continuous improvement.
Requirements
- 5 years of experience in Learning & Development Product Training or Customer Education within a SaaS or tech environment.
- Proven experience leading learning strategy or enablement programs across multiple stakeholders.
- Deep understanding of SaaS user behaviour and customer lifecycle touchpoints.
- Skilled in instructional design and adult learning methodologies (ADDIE SAM etc.).
- Proficiency in tools like Adobe Captivate/Creative Suite Articulate 360 Rise WalkMe Pendo Camtasia or equivalent.
- Experience managing or collaborating with learning platforms (e.g. Docebo WorkRamp LearnUpon) and knowledge bases.
- Strong project management and stakeholder engagement skills.
- Excellent communication and leadership abilities.
- Ability to demonstrate trainer experience including classroom training.
Preferred Qualifications
- Experience scaling product learning programs for multiple user personas (e.g. end users admins partners).
- Familiarity with product analytics A/B testing and using data to drive learning strategy.
- Background in Customer Success Product Marketing or UX a strong plus.
- Third Level Qualification in Instructional Design Learning Sciences Education or a related field.
Benefits
At Fintua we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative collaborative and supportive workplace that allows our brilliant people to unleash their potential.
Recognised as a both a Great Place to Work and Deloitte Best Managed Company we believe that recognition goes much deeper than just financial rewards. Therefore in addition to a competitive salary we also offer an exclusive benefits package that includes:
- Competitive pension
- Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
- Competitive annual leave and a number of other leaves including IVF compassion marriage maternity and paternity leave
- Employee-led CSR Programme CluneTech Cares with one paid Volunteer Day per year
- Death in Service Benefit
- Milestone Recognition Programme
- Professional & Personal Development
- Rewards & Recognition
- Employee Wellbeing Programme CluneTech Life
Fintua is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
