Technical Account Mgr
Technical Account Mgr
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities
- Collection analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and analysis of packet trace information
- Recommend actions based on analysis
- Customer education deliver knowledge transfer like webinar or workshops
- Software recommendation conduct bug scrubs reports
- Upgrade testing on a lab environment perform test to upgrade customer devices and provide a report
- Develop best practice deployment and troubleshooting methodology documentation
- Follow up technical cases and manage the right expectation until the closure of the cases
- Conduct weekly status conference calls with customers to report status of open issues and projects
- Conduct quarterly reports for your managed accounts
- Work closely and provide direct technical email and phone support to our customers in the LATAM Region
- Analysis of support request completion of requests for information and documentation
- Will exercise independent judgment in methods techniques and evaluation criteria for obtaining results
Job Skills Required
- Minimum of five years relevant professional experience preferably in the network industry
- Strong network security and routing experiences
- Exceptional customer service orientation and strong communications skills
- Asset to have CCNA CCNP CCIE and/or CISSP certifications
- Proficient with MS Word PowerPoint and Excel
- Scripting and Windows server app experience
- Willing to travel
Required Experience:
Manager
Employment Type
Full-Time
