Customer Success Representative
Customer Success Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
InvGate is a fast growing SaaS company that develops products for IT management and service automation used by clients in over 50 countries in industries such as banking e-commerce education and technology.
To support our continuous growth we are looking foraCustomer Success Representativeto join our team.
We are looking for a person with technical knowledge energy empathy client orientation versatility and operational experience to execute our Customer Success plans.
This position will work closely with the product implementation support and sales department.
- Serve as the primary point of contact for assigned customers ensuring their needs are met effectively.
- Drive customer engagement by providing training and ongoing support.
- Develop and execute success plans to ensure customers achieve their desired outcomes.
- Proactively identify risks and collaborate with internal teams to resolve issues.
- Monitor key customer health metrics to drive retention and growth.
- Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
- Maintain accurate records in HubSpot and ensure seamless communication across departments.
- Set follow-up meetings to check customers satisfaction and needs.
- Previous experience in Customer Success software implementation or Account Management either technical and/or commercial.
- Strong communication problem-solving and relationship-building skills.
- Ability to analyze customer data and translate insights into actionable strategies.
- Proven ability to drive product adoption and customer satisfaction.
- Experience working with big companies as clients and managing business portfolios.
- Strong negotiation skills
- Enjoy working with clients
- Good energy and empathy.
- Fluent in English and Spanish (written and verbal).
- Availability to travel.
Required Experience:
Unclear Seniority
Employment Type
Full Time
