Hospitality Services Supervisor

Your role

You will supervise the daily operations of Support Services and the service experience by key stakeholders. The position provides the key point of contact for Managers to assist in the provision or resolution of hospitality services which includes Housekeeping and Pantry.

The Position

• Develop implement and maintain initiatives to promote and achieve a culture of service excellence and sustainable employee engagement and stakeholder satisfaction.

• Resolve operational issues in a timely manner and in support of the wider hospital operation.

• Lead and provide daily management for the Environmental Services team and physical resources including direct leadership during peak periods.

• Periodically review re-evaluate and revise caregiver tasks procedures and duty statements to meet the needs of the services we provide.

• Collaborate with all stakeholders seeking feedback on service standards across support services.

• Coordinate performance appraisals and development programs for caregivers and trainees to increase their capability understanding and compliance with organisational requirements.

• In collaboration with Head Chef and human resources address disciplinary matters and grievances to maintain multi-disciplinary team and department relationships.

• Develop and sustain positive internal and external relationships through communication and consultation.

• Responsible for providing leadership advice and counsel on support services practices and guidelines.

• Ensure processes are in place that enables compliance with all statutory requirements.

• Perform routine inspections and ensure cleaning and food standards are maintained throughout support services.

• Prepare rosters and maintain efficient and cost-effective resources within budget.

You will bring proven experience in a housekeeping management or supervisory role demonstrating the ability to monitor apply corrective actions and maintain the highest standards of professional behaviour service quality and customer service.

You will possess strong written and verbal communication skills advanced time management and organisational abilities with excellent attention to detail and high-quality standards.

A relevant Tertiary Qualification in Hospitality Business Management/Administration or Cert IV Training & Assessment will be highly regarded.

Above all patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer

• Salary: $68956 to $70179 per annum plus 12% superannuation

• A permanent full-time position working 38 hours per week

• Salary packaging up to $18550 on a range of benefits such as mortgage rent meal entertainment holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing

  • work related expenses

  • self-education and

  • additional superannuation

• A healthy work-life balance through flexible work options additional purchased leave & well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

• Innovative Professional Development opportunities

• Free onsite parking

All applicants are asked to submit a covering letter (of no more than one (1) page) demonstrating how you meet the above position requirements.

For enquiries contact Prabin Shrestha Director of Finance and Corporate Services on (08).

Applications will be reviewed throughout the advertising period and interviews conducted regularly. Apply today! If suitable applicants are identified advertisement may close prior to listed date

At St John of God Health Care we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure welcoming and accessible and unified through our diverse community.