Intake/Home Care Coordinator
Intake/Home Care Coordinator
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1 Vacancy
Job Description
Overview
Shift: Monday - Friday 8:30 AM - 5:00 PM
The Intake/Home Care Coordinator is a key player in providing exceptional care by serving as the first point of contact for this dynamic role youll manage incoming referrals through multiple channelsphone fax and electronic systemswhile carefully reviewing patient details to ensure their individual needs are met. Youll enter critical patient data accurately in the EMR system and help coordinate smooth and timely admission visits all within a fast-paced setting.
Your role requires frequent interaction with a variety of healthcare professionals including hospitals physicians skilled nursing facilities and care teams as well as patients and their families. With your strong customer service skills you will work closely with referral sources and internal teams to streamline the admission process and ensure our patients receive the best possible care when they need it most.
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Maintains a broad knowledge in all UnityPoint at Home service lines including Home Health Hospice and Infusion services.
Routinely monitors for new referrals via fax EMR and other electronic applications.
Accepts all new referrals and initiates referral documentation in the EMR and ensures accurate information and documentation is included in patient record to facilitate the admissions process which includes diagnosis codes after validating with RN.
Secures confirms and accurately documents provider orders in a timely manner.
Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.
Qualifications
Education:
- HS Diploma or equivalent with successful completed course work
Minimum Experience:
- Six months phone based customer service experience. Experience should include high volume fast paced customer excellence environment such as a call center or similar phone based service role.
Apply Today!
- Ready to take the next step in your healthcare career Apply now to join our team make a meaningful impact int he lives of those we serve through compassionate care.
Required Experience:
IC
Employment Type
Full-Time
