Patient Access Service Specialist
Patient Access Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Department Overview
Doernbecher Pediatrics at Bethany Village is a pediatric primary care clinic committed to providing high-quality family-centered care to children from birth through young adulthood (21 years of age). Our team offers a full spectrum of services including preventive care through well-child visits acute care for illnesses and behavioral and mental health support. The clinic operates Monday through Friday with additional availability on Saturdays to improve access for busy families. We work collaboratively with families and multidisciplinary teams to promote healthy development and positive health outcomes for every child.
This position works in a busy environment with many interruptions multiple demands and interactions. This position will check in and check out a high volume of patient in the clinic while maintaining a high level of customer service by multi tasking and scheduling.
Function/Duties of Position
Customer Service:
- Provide the highest level of customer service to bothexternal customers (patients and their families referring providersinsurance carriers etc.) and internal customers (OHSU health careproviders and staff) that meet or exceed the service standards of thehealth care industry.
- This duty includes prompt and professional communication efforts face-to-face customer contact skills crisis management facility with available information technology standard complaint processing flexible coverage of internal service needs and the continuous application of process improvement methods and skills.
Patient Access:
- Coordinate patient care appointments and managed care as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians and nursing support staff; Return phone messages; Direct patients to appropriate providers for other health care issues; Enter patient information accurately into OHSU databases and /or into the medical record when necessary. Check-in and check-out patients; Responsible for knowledge of and correct handling of cash collections for co pays and deposits; Documentation completed per OHSU cash handling protocol; Proper use of OHSU forms and documentation required for all patients.
- Gather and/or verify patient information including demographics insurance coverage and financial status in accordance with OHSU and OHSUMG best practices. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Has knowledge on how to schedule ancillary studies andreferrals to other practices within OHSU Health Care system. Appliesproblem solving and negotiating skills in resolving patient concerns andproblems. Educates patients of pre-pay amounts monitors providersschedules and other managed care duties as assigned. Fills out patientfinancial responsibility forms when necessary. Enters all information accurately into OHSU databases or into the medical record whennecessary. Cash handling is major responsibility of this position.
File Uploading and Document Scanning:
- Use Media Manager softwarein Epic to upload documents into patients charts for current medicalcare or referral purposes. Requires an extremely high level of attentionto detail ensuring the correct records go into the patients chart. Maintain scanning through put in the department; high volume of records processed daily to maintain accurate data in patients EMR.
Required Qualifications
- Six months of work experience in a medical office setting including high volume direct patient contactOR
- One year of work experience in a high volume direct public contact position
- Note:Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
Knowledge and Skills Required:
- Basic computer keyboarding skills including typing of 30 - 45 wpm.
- Proficient computer skills including word processing.
- Extremly high level of attention to detail.
- Excellent verbal and written communication listening skills and awareness of self.
- Demonstrated problem solving and negotaition skills in resolving patient concerns scheduling challenges and managed care related problems.
- Must be able to perform the essential functions of the position with or without accommodation
Preferred Qualifications
- Bachelors level degree.
- Medical terminology preferred.
- CHAA Certification
- Experience in a medical and/or pediatric office setting.
All are welcome
Required Experience:
Unclear Seniority
Employment Type
Full-Time
