Service Delivery Manager

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Techwave we are always in an exercise to foster a culture of growth and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.

Join us! are we

Techwaveis a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services including but not limited to Enterprise Resource Planning Application Development Analytics Digital and the Internet of things (IoT).

Founded in 2004 headquartered in Houston TX USA Techwave leverages its expertise in Digital Transformation Enterprise Applications and Engineering Services to enable businesses accelerate their growth.

Plus were a team of dreamers and doers who are pushing the boundaries of whats possible.

And we wantYOUto be a part of it

Role: Service Delivery Manager

Experience: 8 Years
Job type: Permanent
Location: Hyderabad

Role Summary

The Service Delivery Manager will be responsible for ensuring the smooth delivery of enterprise Infrastructure and Platform as a Service (eI(P)AAS) to the Customer. The role focuses on service governance stakeholder engagement SLA/KPI management and vendor coordination rather than deep technical execution. A basic understanding of infrastructure and cloud environments is beneficial to facilitate effective communication with technical teams.

Key Responsibilities

- Oversee the delivery of eI(P)AAS services to meet agreed SLAs and KPIs.

- Act as the primary point of contact between the service provider and stakeholders.

- Lead monthly Delivery Board meetings presenting service performance KPI metrics and improvement plans.

- Coordinate incident change and problem management processes at a governance level.

- Ensure vendor performance meets contractual obligations escalating issues when needed.

- Facilitate communication between technical teams business stakeholders and third-party vendors.

- Support budget forecasting cost tracking and service improvement initiatives.

- Promote process standardization and adherence to agreed service management frameworks (ITIL).

Tools & Platforms (Awareness Required)

- Service Management Tools: Jira TopDesk

- Monitoring: LogicMonitor (awareness of capabilities)

- Cloud Platforms: Microsoft Azure IAAS/PAAS (general understanding)

- Virtualization & Infrastructure: VMware Cisco UCS (conceptual knowledge)

- Storage & Backup: NetApp Veeam (awareness of functions)

- Collaboration with teams using SCCM/WSUS Active Directory DNS/DHCP

Skills & Qualifications

- Bachelors degree in Business Administration Information Technology or related field.

- 5 years of experience in IT Service Delivery Program Management or related roles.

- ITIL v4 Foundation certification preferred.

- Strong stakeholder management and communication skills.

- Experience managing SLAs KPIs and vendor performance.

- Ability to translate business requirements into actionable service improvements.

- Basic understanding of IT infrastructure and cloud concepts to liaise effectively with technical teams.

Required Experience:

Manager

Techwave we are always in an exercise to foster a culture of growth and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.Join us! are weTechw...