PS Finance Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: PS Finance Manager
Department & Team: Finance; PS Finance Shared Services
Reports to: Senior Manager Finance Operations
Location: Manila

Summary:

The PS Finance Manager is responsible for overseeing the Professional Services (PS) Finance processes within the Finance Shared Services team based in Manila. This role ensures that all financial deliverables are completed accurately and on time. The position requires strong collaboration with both local and global finance teams to provide comprehensive financial and operational support. The PS Finance Manager will work closely with Strategic Finance Controllership and the PS Operations team to align with business objectives and drive performance.

Key Responsibilities:

• Manage the end-to-end deliverables of the PS Finance team ensuring alignment and coordination with relevant stakeholders and departments.
• Partner closely with business units including PS In-Region Analysts Strategic Finance Revenue PS Operations and other CAO organizations to address issues resolve queries and support business needs.
• Ensure timely and accurate preparation of financial reports for management including project profitability cost analysis and other key metrics.
• Manage internal and SOX audits ensuring all requirements are met and robust controls are in place across all processes.
• Oversee the teams month-end quarter-end and year-end close processes ensuring accuracy and timeliness.
• Drive continuous improvement initiatives by identifying initiating and leading enhancements to existing processes and workflows.
• Lead mentor and develop a high-performing team which may include supervisors associate managers and/or other managers fostering a culture of accountability and growth.
• Maintain up-to-date Standard Operating Procedures (SOPs) regularly review process documentation and ensure proper inventory and repository management.
• Actively contribute to global and Finance Shared Services Center (FSSC) projects and initiatives providing insights and support as needed.
• Provide support and guidance during the implementation of new ERP systems ensuring smooth transition and integration.
• Ensure all cost and revenue management activities comply with company policies and US GAAP standards.
• Perform additional tasks and responsibilities as assigned by leadership.

Requirements/Qualifications:

• Bachelors degree in Accounting; Certified Public Accountant (CPA) designation preferred.
• 810 years of relevant finance experience within multinational companies experience in a BPO or Shared Services environment required
• Minimum of 8 years experience in a leadership role managing teams of varying sizes and levels.
• Proven ability to lead projects and manage multiple priorities in a fast-paced dynamic environment.
• Strong attention to detail with a commitment to accuracy and quality.
• Extensive knowledge and hands-on experience across the full project lifecyclefrom contract review to project closure.
• Proficiency in using large-scale ERP systems such as Oracle or SAP ideally within publicly listed multinational organizations with complex reporting structures.
• Demonstrated expertise in talent management stakeholder engagement business partnering and strategic decision-making.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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