Technical Service Support Engineer
Technical Service Support Engineer
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Our client is a global casings manufacturer.
Responsibilities
- Providing support to all members of the Commercial Department to ensure timely and effective responses.
- Analyzing and reviewing information received from applicants in various sample claim and analysis processes requesting clarification as needed to ensure accurate processing.
- Conducting regular consultations with Field Technicians to guide process steps and resolve technical inquiries.
- Receiving materials for analysis and coordinating their shipment to the appropriate production centres.
- Assisting Field Technicians in tracking material traceability finding alternative materials and checking sample statuses.
- Preparing regular reports on samples and claims for the Commercial teams analysis.
- Monitoring sample analysis and claim processes to maintain up-to-date status awareness.
- Maintaining direct communication with local Technical Assistance teams R&D and Quality at production centres to expedite sample analysis and claims review.
- Possessing a solid understanding of process management systems.
- Maintaining knowledge of products including their applications descriptions coding and traceability.
Qualifications
- A Bachelors degree in Mechanical Engineering is preferred.
- 5 years of experience in technical service support engineering or related functions.
- Provide training on corporate support processes related to samples analysis and claims for other employees.
- Actively participate in product and process sessions both as a listener and as a speaker.
- Travel to subsidiaries to stay updated on the various products and processes within the company.
- Manage product coding and assignments when department needs require it.
- Coordinate with Sales R&D Quality Planning and Production teams to support sampling analysis and claims processes.
- Demonstrate competencies in organization and planning results orientation teamwork problem-solving and communication.
Reference No.: 127541
Employment Type
Full Time
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