Security Engineer -CT-FNC/01
Security Engineer -CT-FNC/01
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Job Description
We are seeking a highly skilled Security Engineer with extensive experience in managing configuring and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.
Responsibilities:
Manage configure and upgrade a diverse range of security technologies.
Respond to fault alerts and customer escalations for managed security technologies.
Troubleshoot product-specific technical issues within SLA collaborating with internal teams and external vendors to resolve them.
Escalate incidents and problems within SLA to internal technical teams or external product vendors.
Prepare and submit incident reports for high-severity incidents.
Respond to inbound Change Requests (CRs) Service Requests (SRs) and other queries within SLA.
Perform regular configuration backups on managed security products.
Plan and coordinate maintenance windows with clients for necessary software patching and version upgrades.
Create and update technical documentation on managed security technologies.
Generate monthly reports according to service scope requirements.
Adhere to organizational and project security policies procedures and best practices.
Serve as the primary point of contact to assist and advise clients on ICT security-related matters.
Lead and support customers in security incident response and resolution.
Demonstrate strong teamwork and leadership qualities.
Maintain a customer-focused approach with excellent interpersonal skills.
Requirements
Bachelors degree / Polytechnic Diploma in Cyber Security Computer Science Information Technology or Information Systems.
Minimum of 5 years experience in IT infrastructure operation and/or support.
Strong fundamental knowledge of IP networking (e.g. TCP/IP routing) and operating systems (e.g. Windows Linux).
Excellent critical thinking and problem-solving skills with a passion for information security.
Fluent in both written and spoken English with strong interpersonal skills.
Employment Type
Contract
