HRSS Operations Associate
HRSS Operations Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Company:
MercerDescription:
We are seeking a talented individual to join our HRSS Operations Associate at Mercer. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
Answer incoming calls chats and emails from our colleagues and third party vendors and provide accurate and detailed information to their HR inquiries which will be handled within our SLAs
Support our customers by communicating in a clear concise and confident manner in order to provide an excellent customer service experience.
Research complex issues and provide timely and accurate resolution.
Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitor colleague requests; research and identify required information to resolve colleague inquiries and forwards to the appropriate group for resolution as necessary.
Share with other team members and/or manager any opportunities for process improvements.
Liaise with other departments to ensure timely research and problem resolution
What you need to have:
Effective communicator both verbally and written with strong interpersonal skills
Must have a minimum 2 years of demonstrable experience in the BPO industry
Good analytical skills detail-oriented and logical thinker
Comfortable working at night with a flexible schedule - The position offers a hybrid work arrangement requiring at least two days a week in the office located in Bonifacio Global City Taguig.
What makes you stand out:
Experienced working in HR with sound background in Shared Services or supporting global colleagues
Proficiency on Workday or other HR systems.
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
IC
Employment Type
Full-Time
