Business & Product Operations Manager, Business & Product Operations
Business & Product Operations Manager, Business & Product Operations
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (cloud computing). With AWS you can procure compute power storage and many other services gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies worldwide on the platform.
The Business and Product Operations Manager will support a growing global AWS Business and Product Operations team in EMEA while maintaining their own individual contributor responsibilities. This candidate will partner with management in Sales Enterprise Support Professional Services Legal Marketing Sponsorship Finance and SMGS Ops to enhance the customer experience related to contract drafting operations and support.
Candidates must possess the ability to manage a team of contract specialists and operations analysts performing within diverse work streams and be able to provide career development and coaching to their direct reports. The candidate will be expected to steer relationships with stakeholders in the region while partnering with global functional team owners.
Candidates will contribute to the creation improvement of data and metrics by analyzing trends and recommending and implementing process improvements that will have senior leadership visibility. They will also be responsible for their teams performance against functional KPIs and service levels. Comfort working in a fast-paced environment and an ambiguous space with changing priorities is necessary.
The candidate should be passionate about their work self-motivated detail oriented and have excellent problem-solving abilities. They will be able to communicate analytical results both written and verbally in a clear and easy to understand way.
Key job responsibilities
Manage a team of contract specialists and operations analysts across distinct work streams including contract drafting operations and support in a cross-functional working environment. Lead the hiring process provide coaching and development where needed
Support and implement existing team goals and vision while fostering a culture of inclusion
Maintain individual contributor responsibilities in one of the teams work streams
Responsible for helping to shape the culture of the team and ensure adherence to HR policies and global department best practices
Proactively identify and implement operational improvements enhancements and system customizations for functional teams that meet business requirements
Drive continuous process improvement while developing relationships with business partners and stakeholders for long term solutions
Retrieve and analyze data using Excel and other data management/BI systems to present to global functional leaders and management
Support team and help implement compliance protocols across all relevant functions.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
This role requires you to be a national of an EU member state
Extensive relevant professional experience in either contracts operations or sales analyst work streams
Extensive People Management experience
Ability to communicate effectively (verbal and written) across all functions and levels of the organization
Experience being part of a team of managers working to support a larger team with a unified vision
Knowledge and understanding of EU regulatory changes
Working knowledge of contracts
The ability to guide and influence leadership
Experience with stakeholder management
Prior Operations experience
Prior experience working as part of an international team or with global clients cross-functional teams and stakeholders
Bachelors degree
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Business and Product Operations Manager will support a growing global AWS Business and Product Operations team in EMEA while maintaining their own individual contributor responsibilities. This candidate will partner with management in Sales Enterprise Support Professional Services Legal Marketing Sponsorship Finance and SMGS Ops to enhance the customer experience related to contract drafting operations and support.
Candidates must possess the ability to manage a team of contract specialists and operations analysts performing within diverse work streams and be able to provide career development and coaching to their direct reports. The candidate will be expected to steer relationships with stakeholders in the region while partnering with global functional team owners.
Candidates will contribute to the creation improvement of data and metrics by analyzing trends and recommending and implementing process improvements that will have senior leadership visibility. They will also be responsible for their teams performance against functional KPIs and service levels. Comfort working in a fast-paced environment and an ambiguous space with changing priorities is necessary.
The candidate should be passionate about their work self-motivated detail oriented and have excellent problem-solving abilities. They will be able to communicate analytical results both written and verbally in a clear and easy to understand way.
Key job responsibilities
Manage a team of contract specialists and operations analysts across distinct work streams including contract drafting operations and support in a cross-functional working environment. Lead the hiring process provide coaching and development where needed
Support and implement existing team goals and vision while fostering a culture of inclusion
Maintain individual contributor responsibilities in one of the teams work streams
Responsible for helping to shape the culture of the team and ensure adherence to HR policies and global department best practices
Proactively identify and implement operational improvements enhancements and system customizations for functional teams that meet business requirements
Drive continuous process improvement while developing relationships with business partners and stakeholders for long term solutions
Retrieve and analyze data using Excel and other data management/BI systems to present to global functional leaders and management
Support team and help implement compliance protocols across all relevant functions.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
This role requires you to be a national of an EU member state
Extensive relevant professional experience in either contracts operations or sales analyst work streams
Extensive People Management experience
Ability to communicate effectively (verbal and written) across all functions and levels of the organization
Experience being part of a team of managers working to support a larger team with a unified vision
Knowledge and understanding of EU regulatory changes
Working knowledge of contracts
The ability to guide and influence leadership
Experience with stakeholder management
Prior Operations experience
Prior experience working as part of an international team or with global clients cross-functional teams and stakeholders
Bachelors degree
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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