Sales Operations Representative
Sales Operations Representative
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$ 52000 - 61000
1 Vacancy
Job Description
Job description
Who We Are
Great Minds is a high-growth mission-driven organization founded by educators in 2007. As a for-profit Public Benefit Corporation we believe all students deserve access to meaningful challenging contentand all teachers deserve tools that are intuitive effective and built for the realities of todays classrooms.
We develop high-quality knowledge-rich math science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.
We are committed to usability coherence and practical implementationsupporting teachers not just through curriculum but with professional learning purposeful technology and responsive service that enable strong adoption and impact.
What We Build
Our productsEureka Math and Eureka Math Wit & Wisdom PhD Science Geodes and the newly launched Arts & Letters ELAare trusted by thousands of schools and districts nationwide.
Eureka Math is the most widely used math curriculum in the U.S. and is focused on balancing conceptual understanding procedural fluency and application.
Wit & Wisdom and Arts & Letters ELA anchor our reading strategy with content-rich grade-level instruction that integrates literature history and the arts grounded in the science of reading. Geodes complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.
PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.
These programs reflect a shared belief in high expectations joyful rigor and deep respect for educators and students.
Where Were Headed
Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected customer-informed experiences across the full educator journeyfrom curriculum to professional learning to platform and support.
Our long-term vision is to become a true partner in impactnot just delivering curriculum but supporting educators in achieving outcomes at scale.
Job Purpose
Reporting to the Manager Sales Operations the Sales Operations Representative position will support a variety of mission-critical workflows including case management reporting and lead assignment as a member of the Sales Operations team which plays a key role in enabling the success and efficiency of the Sales organization by providing strategic support operational execution and continuous process improvement. Operating in a fast-paced cross-functional environment this team works closely with Sales Sales Support Product Management Marketing Technology Enablement and Engineering to ensure the Sales team is equipped with the tools data and resources necessary to perform at a high level
Responsibilities
Case Management
Resolve a high volume of support cases related to user setup data quality system bugs Salesvue support and reporting.
Effectively manage a case queue respond to Slack channel requests prioritize tasks and ensure timely resolution in alignment with SLA requirements.
Maintain current knowledge of internal processes tools and product offerings
System and Data Administration
Product and Pricing Support: Assist with pricing updates in Salesforce as needed.
Territory Management: Maintain accurate lead routing and territory assignments using tools such as Geopointe. Assist with new hire system set-up and transfer of opportunities tasks and leads to the appropriate team members for effective territory management.
Data Quality Initiatives: Maintain accurate data in Salesforce for Leads Contacts and Accounts and identify inaccuracies or areas of concern. Assist with data clean-up initiatives as necessary.
Specialized Focus Areas
Leads Management: Serve as the SME for lead-related processes. Monitor the leads-issue Slack channel manage SQL contact reports and upload leads to Salesvue plans daily.
Salesvue Management: Act as the point person for Salesvue supporting plan uploads troubleshooting issues and managing the vendor relationship.
Job requirements
Requirements
3 years of experience in Sales Operations Revenue Operations or a related administrative or support role
Strong attention to detail and data accuracy
Excellent time management and task prioritization skills
Strong communication skills
Proactive self-motivated and adaptable in a dynamic environment
Technical Proficiencies:
Salesforce (CRM): Experience in navigating and updating records building reports and troubleshooting issues
Excel/Google Sheets: Proficient in data analysis pivot tables formulas and data manipulation
Salesvue (or similar tools): Knowledge of plan setup uploads and troubleshooting
Case Management Systems: Experience using platforms like Zendesk Salesforce Cases or Jira
Required Education
Bachelors degree in business Operations Data Analytics or a related fieldor equivalent work experience
Status
Full-time
Location
Remote
The expected base salary range for this position is $52000-$61000 however the offered salary may be higher or lower than the above range dependent on numerous factors including but not limited to location work experience skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.
A cover letter and resume are required to be considered for this position.
New employees will be required to successfully complete a background check.
Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains or . If in the course of the application or hiring process with Great Minds you are contacted through another domain are requested to provide banking or other sensitive information or you note any other suspicious activity please contact
Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race religion color sex (including pregnancy sexual orientation and gender identity) national origin disability age genetic information or any other status protected under applicable federal state or local laws. Our policy reflects and affirms the organizations commitment to the principles of fair employment and the elimination of all discriminatory practices.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
