Customer Success Enablement Manager
Customer Success Enablement Manager
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1 Vacancy
Job Description
Customer Success Enablement Manager
Functionality: CSO Business; Client Success
Boundless Inc.
Cebu Philippines
Your Mission
As a Customer Success Enablement Manager at Boundless youll drive operational efficiency and enhance client satisfaction by supporting immigration case progression maintaining data accuracy and facilitating internal alignment. Youll partner with our attorneys project managers customers and cross-functional stakeholders to keep our cases on track and our clients informed. Your work will enable the legal team to focus on high-impact legal services by coordinating essential documentation surfacing risk indicators and identifying operational improvements. Youll serve as a second-in-command on your work groupready to step in when needed while building toward long-term ownership.
What You Will Do
In this role you will:
- Coordinate with clients HR teams and attorneys to collect case documentation and initiate requests to third-party vendors (e.g. translation services education evaluations expert opinions).
- Monitor and escalate at-risk cases (e.g. PWDs PERMs LCAs) through routine reporting tools; ensure proactive follow-up and legal review.
- Track missed case projections and flag them for legal or strategic escalation identifying impacts to compliance or growth.
- Maintain accurate data across internal systems (case management tools Ellis) and support data cleanup initiatives tied to compliance revenue and reporting.
- Collaborate cross-functionally to create ad hoc reports and present insights on process gaps pod metrics or account health.
- Provide high-quality timely communication to corporate clients and international employees triaging questions or routing inquiries to appropriate stakeholders.
- Act as a Boundless platform power usersurface UI/UX feedback from the client experience and translate user needs into clear feature suggestions or fixes.
- Partner with the team on knowledgebase and Help Center content suggesting edits or creating entries to improve client education.
- Provide additional coverage for Project Manager during time away ensuring continuity across open cases and customer communications.
- Navigate government portals (e.g. FLAG DOL wage tools SWA systems) confidently to assist with tasks like setting up accounts checking form timelines or identifying regulatory nuances.
- Stay updated on product and immigration changes attending company-organized training sessions and workshops to enhance knowledge and ensure a positive client experience.
About You
- Experience in a high-volume operations or client-facing environment ideally in immigration legal or HR services
- Exceptional organization and communication skills; able to synthesize information and relay it clearly across teams and clients
- Detail-oriented with a proactive mindset toward issue spotting and escalation
- Familiarity with immigration processes (H-1B TN L-1 PERM I-140) and comfort speaking to timelines documentation and stakeholders
- Data- and process-savvy; youre comfortable interpreting internal reports dashboards and case tools and using them to recommend improvements
- Thrive in a remote fast-paced environment; you know how to prioritize self-manage and stay aligned with team goals
- Demonstrated ability to juggle multiple tasks meet deadlines and pivot when priorities shift
Required Experience:
Manager
Employment Type
Full Time
