Scripting Engineer

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID 2024-0205

Role Background

The NATO Digital Workplace Centre (NDWC) part of NCI Agency provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing a feature-rich Digital Workplace enabling NATO staff members to connect communicate and collaborate.

The Workspace service area delivers the following user-facing services to NATO Commands NATO Force structure and Nations in all 32 Allied Nations:

• Windows-based and iOS/iPadOS-based end-user device provisioning management operation and lifecycle across multiple separate networks of different classifications and various form factors.
• Workstream collaboration including email and instant messaging server backend and client frontend provisioning management operation and lifecycle across multiple separate networks of different classifications.

The services integrate with other services such as print/scan/copy voice video-teleconference (VTC) and collaboration portals enabling NATO-specific functional applications higher up the software stack.

Through several on-going streams of work in Q424 and onwards the services are rapidly evolving from using fully on-premise to a mixture of on-premise and public cloud technologies.

Role Duties and Responsibilities

• Develop improve implement monitor and troubleshoot scripts in the following technologies using primarily PowerShell and Windows scripting languages (VBScript batch scripting):
  • Active Directory (AD) - Automate AD tasks using PowerShell including user management group membership and remote access. Ensure efficient handling of AD objects routine administrative tasks and compliance audits through scripting;
  • Group Policy Management (GPOs) Assist in automating GPO creation modification and maintenance using PowerShell. Enforce security policies manage user-environments and streamline GPO troubleshooting through automation;
  • SCCM (System Center Configuration Manager) - Use scripting to automate software deployments OS upgrades and monthly patches. Monitor deployment statuses troubleshoot failures and improve SCCM processes through automation.
  • Trellix - Automate device encryption firewall rule configuration and USB access control within Trellix. Streamline security tasks using scripting for consistent policy enforcement.
  • Network / DHCP - Automate IP provisioning and DHCP reservations through scripts. Troubleshoot network-related issues and ensure consistent network configurations for end user devices.
  • Application COTS Troubleshooting - Automate the installation configuration and integration of COTS applications. Streamline troubleshooting and ensure seamless application operations with minimal manual intervention;
  • Windows 10/11 Troubleshooting - Automate diagnosis and resolution of OS issues on Windows 10/11. Utilize scripts for OS updates configuration changes and application support to reduce downtime.
  • Remote Protocols - Automate management and troubleshooting of remote access (RDP VPN SSH) to ensure secure reliable access for remote users and improve remote support operations.
• Automate incident detection logging and escalation. Use scripts to resolve issues quickly and collaborate with the incident management team to improve response times.
• Demonstrate understanding of ITIL concepts and best practices - Apply ITIL best practices to automate incident problem and change management tasks improving efficiency and aligning automation with ITIL service management standards.
• Develop implement improve and follow standard operating procedures and instructions on IT operation activities related to the Trellix setup.
• Develop disseminate and improve instructions for Level 1 and Level 2 technicians.
• Perform on the job trainings as needed to team members Level 1 and Level 2 technicians.
• Assist with resolving and delivery backlog activities/ projects on Kanban system
• Provide minimum 2 Continued Service Improvement (CSI) in the area of work per 4 sprints
• Automation Skills - Identify opportunities for automation across AD SCCM and Trellix. Develop custom automation solutions to reduce manual workload and increase efficiency.

Essential Skills Experience and Certifications

• Windows Scripting Languages:Developing and utilizing scripting skills (VBScript batch scripting) to automate tasks like user management software deployment and system monitoring. (5 years)
• Automation Skills:Implementing automation for routine administrative tasks leveraging scripting languages and tools such as SCCM PowerShell or Trellix to increase efficiency and reduce manual work. (5 years)
• Powershell:Writing testing and running PowerShell scripts to automate repetitive tasks streamline system administration manage Active Directory SCCM and configure system settings. (5 years)
• Incident Management:Respond to reported service incidents identifying causes and initiate resolution collaborate with incident management team. (3 years)
• ITIL Concepts:Desirable certification in ITIL Foundation (2 years)
• Management of Windows clients in enterprise environment:Configure administer operate and troubleshoot Active Directory Group Policy Network/DHCP SCCM (5 years)
• Application COTS Troubleshooting:Ability to diagnose issues related to COTS applications proficiency in installing and configuring integration with exiting system ensuring seamless operations (5 years)
• Trellix:Assisting with device encryption applying policy settings configuring firewall rules and controlling external device (USB) access. (2 years)
• Remote Protocols:Managing and troubleshooting remote access technologies (RDP VPN SSH) ensuring secure and reliable access to network resources for remote users and supporting remote troubleshooting. (3 years)

Working Location

• Braine LAlleud Belgium or Mons Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance