Duty Manager - InterContinental Singapore
Duty Manager - InterContinental Singapore
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Job Description
About us
As the worlds largest family of luxury hotels we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If youd like to embrace a wider world of experiences and opportunities wed like to welcome you to the worlds most international luxury hotel brand.
Your day to day- Assists in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget
- Assists in maintaining a comprehensive current and guest focused set of departmental standards and procedures and oversees their implementation
- Prepares and administers detailedon boardingprogram for new staff.
- Provide input for probation and formal performance appraisal discussions in line with company guidelines
- Regularly communicates with staff and maintains good counsels and disciplines staff providing constructive feedback to enhance performance
Hotel Representative - Create a positive hotel image in every interaction with internal and external customers while always adhering to hotel brand standards.
- Monitors appropriate standards of conduct uniform hygiene and appearance of staff.
- Maintain high level of product knowledge of special programs events and current Hotel information in the hotel in order to recognize and respond to guests needs
- Reports directly to and communicates with the Front Office Manager and/or Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Supervises and directs Reception and Reservations personnel. Supports and assists Front Office personnel and all departments at peak periods.
- Cooperates coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention personal recognition throughout the hotel and responding to guest needs and resolves related problems
Financial Aspect - Promotes inter-hotel sales and in-house facilities.
- Ensures front line staffs comply with FIT marketing techniques and maximize sales.
- Checks billing instructions and monitors guest credit along with analyzing/approving discounts rebates refunds Crisis Management
- Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures.
What we need from you
- Diploma or equivalent in Hotel Management Marketing or related field.
- Minimum 1 year of relevant experience or similar capacity or an equivalent combination of education and work-related experience.
- Related experience in a luxury hotel is preferred.
- Strong presentation communication written and oral skills Adaptable in shifting working schedules and may be required to work nights weekends and/or holidays.
- Strong interpersonal skills to develop and foster beneficial relationships
- High level of passion enthusiasm and drive for result
- High level of common sense and high skill of problem solving and decision making
- Problem solving analytical reasoning motivating organizational and training abilities
What we offer
In return for your hard work you can look forward to a highly competitive salary and benefits package including:
5-days work weekDuty Meal
Uniforms/ Laundry Services
Midnight Transportation
Birthday Off
Learning and Development Opportunities
Flexi Benefit
Insurance Coverage
50% F&B discount at Hotels selected Restaurant
Special Employee rate at all IHG Hotels worldwide
Whats more because your career will be as unique as you are well give you all the tailored support you need to make a great start be involved and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands youll also benefit from all of the opportunities that come from being part of a successful global hospitality company with over 4800 hotels in over 100 countries around the world.So whoever you are whatever you love doing bring your passion to the InterContinental Hotels & Resorts brand and IHG and well make sure youll have room to be yourself. Find out more about joining us today by going to
Required Experience:
Manager
Employment Type
Full-Time
