Services Specialist

In 2024 Yext acquired Hearsay Systems bringing together two industry leaders to form one unified organization. By combining Yexts brand visibility expertise with Hearsays best-in-class compliant engagement solutions were delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data insights and recommendations empowering brands to convert prospects into customers faster and more effectively.

As a Services Specialist on our Assistance team you will be responsible for providing platform configuration content management and platform optimization services to our customers. You will be an extension of our customers teams and will be trusted to help manage their brands digital experiences powered by the Yext platform. We value individuals who are detail-oriented excellent communicators creative problem solvers and are motivated by delighting and helping customers. Ideal candidates are reliable can learn and adapt quickly and enjoy contributing in a team environment while holding themselves to a high standard of individual performance.

What Youll Do

• Responsible for the successful administration of in-platform task execution for pooled customers
• Prioritize manage and monitor multiple inbound customer configuration or content management requests driving to timely completion
• Interpret customer and other stakeholder requests tailor your conversations according to their needs and effectively communicate these needs to other internal teams as necessary
• Analyze clean and transform customer content primarily in Excel providing quality assurance over the content loaded into the Yext Platform
• Maintain process and workflow documentation for customers in accordance with customer needs and Yext internal best practices
• Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations
• Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
• Be an expert in Yext Content and configuration helping customers achieve their end goal through best practices

What You Have

• BA/BS degree or equivalent experience
• 2 years of operations technical support customer success or analyst experience
• Desire to delight customers with every interaction
• Direct experience working in the Yext platform is preferred including a strong understanding of Content Listings Reviews Pages Search and other features
• Experience with Zendesk or other help desk software
• Proficient in Excel; ability to audit analyze and manipulate large sets of relational data
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
• Detail-oriented organized process-driven
• Ability to work quickly and accurately in a high-volume environment
• Autonomous worker with excellent time management skills
• Ability to thrive in a cross-functional team environment

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Yext is committed to building an inclusive and diverse culture where every person is seen heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races colors ethnicities religions creeds national origins ancestries genetics sexes pregnancy or childbirth sexual orientations genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual) ages physical or mental disabilities citizenships marital parental and/or familial status past current or prospective service in the uniformed services or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. It is Yexts policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application interviewing or participating in the employee selection process please complete this form.