Automotive Service Advisor
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Job Location:
La Grange, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor
Location: Alpha One Ford La Grange TX
About Alpha One Ford
At Alpha One Ford we take pride in honoring our history while investing in the future. As part of the Ford Family we are dedicated to providing outstanding service not only to our customers but also to each other. Join a dealership that values professionalism teamwork and long-term growth.
Job Type & Schedule
Job Type: Full-time
Schedule: Day shift Monday to Friday rotating Saturdays
Work Requirements:
Ability to commute: La Grange TX (Required)
Work Location: In person
Job Description
Alpha One Ford is seeking a motivated and customer-focused Service Advisor to join our team. The Service Advisor plays a critical role in creating a positive customer experience by greeting customers listening to their concerns scheduling appointments and ensuring accurate communication between customers and the service department. This role also includes maintaining high levels of customer satisfaction.
Responsibilities
Greet customers promptly and professionally upon arrival
Obtain detailed customer and vehicle information
Clearly document all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age mileage and vehicle history
Prepare accurate cost estimates for labor and parts
Establish and communicate realistic follow-up times
Monitor the progress of each vehicle throughout the day and provide customers with timely updates
Verify that final invoices align with the work performed on repair orders
Explain completed work charges and recommendations to customers
Coordinate with technicians to ensure customer concerns are addressed
- Deliver a high level of customer satisfaction at all times
Qualifications
Previous Ford dealership experience preferred
Minimum 1 year of service department experience
High school diploma or equivalent required
Valid drivers license
Strong knowledge of automobiles and repair processes
Proven record of achieving exceptional customer satisfaction
Past experience as a Service Advisor Assistant Lane Manager or Service Consultant
Excellent communication and problem-solving skills
Ability to identify issues quickly and provide clear recommendations
Proficiency with dealership management software and willingness to learn new programs
Ability to work in a fast-paced environment and multitask effectively
Professional appearance and energetic personality
Physical ability to lift 50 pounds and remain on feet for extended periods of time
Why Join Alpha One Ford
Competitive Pay
Health Insurance
PTO & Sick Leave
401(k) retirement plan
Career advancement opportunities
Be part of the Ford Family where service and community are at the core of what we do
Equal Opportunity Employer Statement
Alpha One Ford is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race color religion sex sexual orientation national origin disability genetic information pregnancy veteran status or any other protected characteristic under federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Alpha One Ford is 25 miles east of Bastrop, it's worth the drive! We are seeking a Ford Certified Collision Technician to join our growing team! The right candi...
