Manager, Claims - Central Property (Desk)
Manager, Claims - Central Property (Desk)
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1 Vacancy
Job Description
The ideal candidate for this role will be located in Des Moines IA or Columbus OH with the ability to work a hybrid schedule (in office/WFH) however a remote opportunity may be considered for qualified candidates.
Relocation assistance may be available for qualified candidates.
Job Description Summary
No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting successful relationships with our customers. If you are confident curious driven to learn and grow and have a desire to help people when they most need it we want to know more about you!As a Manager youll lead a claims unit within a geographic area. This includes reviewing adjusting and paying property damage claims. Youll supervise claims representatives and customer interactions expense control loss cost objectives and support cross-functional and cross-claims specialty coordination. We may call on you to lead local recruiting teams and actively partner with Human Resources and claims leadership to develop an annual workforce plan.
Job Description
Key Responsibilities:
Supports claims performance improvement by participating in special claims initiatives.
Supports and improves cross-functional and cross-claims coordination.
Coordinates resources with other functions such as quality assurance fraud investigation subrogation claims legal service center/call center and corporate office support staff.
Manages support resources/vendors as the need arises. (Property Repair Nework etc.)
Conducts quality assurance file reviews and implements team recommendations.
Monitors and manages unit performance objectives.
Delivers an outstanding customer service experience to all internal external current and prospective Nationwide customers.
Resolves customer complaints according to standard methodologies. Monitors customer satisfaction in an effort to drive action plans for improvement.
Identifies develops and retains associates who have the potential for or are ready to fill critical roles in the organization.
Leads associates including performance salary planning and administration training and development workflow planning hiring and placement and disciplinary actions.
May perform other responsibilities as assigned.
Reporting Relationships: Typically reports to a Claims Director and leads a team of Claims Specialists.
Typical Skills and Experiences:
Education: Undergraduate degree or post-graduate studies preferred.
License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.
Experience: Eight years of related experience in claims settlement handling or management. Supervisory training and/or claims consulting experience preferred.
Knowledge Abilities and Skills: In-depth knowledge of claims files handling investigation and settlement processes and procedures. Legal issues/litigation process as it relates to claims. Best claims practices and quality file review procedures. Insurance industry operations including understanding of sales and underwriting functions. Claims operations practices procedures and related systems.
Excellent customer service skills to proactively identify and understand customer needs. Verbal and written communication skills for frequent contact with claims representatives claimants policyholders claims field management. Demonstrated decision-making skills including the ability to recognize analyze and improve claims performance situations such as loss control adjusted loss expense customer satisfaction employee development and engagement. Ability to supervise and train claims representative in all aspects of claims processes. Effective communication skills necessary for customer contact negotiation presentations project management and personnel management. Ability to make decisions establish priorities and set strategic directions. Ability to organize and deal with a variety of situations discern problems and recommend/implement solutions. Demonstrated ability to operate personal computer with proficient use of claims and business software.
Other criteria including leadership skills competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Office or field claims environment. May require ability to sit and use phone and personal computer for extended periods of time. Able to: operate an automobile and have a valid drivers license with a safe driving record; make physical inspection of accident scenes and property and/or property loss sites; climb ladders balance at various heights stoop and bend and/or crawl to inspect vehicles and/or structures. Able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on-site responsibilities and/or for extended periods of time including holidays and weekends.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to the fiduciary accountabilities within this job a valid credit check and/or background check will be required as part of the selection process.
Benefits
We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
#claimsSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act individuals may contact the Smokefree Air Act Helpline at .NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Required Experience:
Manager
Employment Type
Full-Time
