Solutions Consultant
Solutions Consultant
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Job Description
Job Description
Solutions Consultant
The Solutions Consultant is responsible for all technical solution and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in selling to buyers across market segments in a high volume/velocity environment and convincing senior executives of the technical merits of the software solution. You will work in conjunction with Sales Marketing and Product Managers to be the technical bridge between our Sales team and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.
Requirements
3 years of Presales experience
Awareness of web / scripting technologies HTML CSS JavaScript JSON and Saas Applications
Experience mapping customer requirements to software solutions
Good interpersonal communication persuasion presentation and writing skills
Experience scoping leading and executing customer Proof of Concepts
Knowledge of SaaS Business applications
Outstanding problem solving skills including the ability to meet a business requirement with a technical solution
You have superior solution scoping abilities using our existing solution and influencing new product development
Bachelors degree or equivalent work experience
Some travel may be required
You have an obvious passion and people skills
Strong Spanish and conversational English skills are required
Desired Skills
Awareness of CCaaS and peripheral technologies
Previous consulting experience implementing enterprise class software solutions.
Broad knowledge of one or more of the following:
Customer Service software
ITSM
Business intelligence
Workforce Management
QA
Integration & middleware
Understanding and awareness of how AI is impacting the customer service business
Experience in AI technologies LLM ChatGBT etc.
Domain expertise in specific industries
Understanding of developing reference architecture in support of client solutions
Where We Work
Zendesk is not your average tech company. We have all the stuff youd expect - competitive pay benefits appealing offices snacks and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance from flexible hours to remote work to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Contract
Employment Type
Full-Time
