Quality Director
Quality Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
As a Director for Quality you will:
Define and drive the transactional quality program for the account/region
Manage a centralized global team to meet the contractual audit compliance requirement each month
Collaborate with the global quality directors in defining the TaskUs quality strategy
Work side by side with the Global Quality Director site operation leaders client services and other internal and external teams to drive alignment and execution to our customer experience strategy.
Ensure client and internal KPIs are consistently delivered
Lead strategic initiatives and tactical actions that support the operations teams in meeting and exceeding the Accuracy CSAT and other targets across sites
Operationalize best practices and bring next practices to the table
Partner with Business Development on new client acquisitions
Partner with Data Sciences teams to build a robust insights engine which can be used for deriving performance trends & business opportunities
Partner with Operations and Training on developing strategy for people and process improvement
Quantify business cases and drive cross-functional partners to change our systems processes and policies to achieve better outcomes
Interface with business leaders for quality reviews (both internal and external)
Help the executive management team set direction and find solutions to address business opportunities and challenges. You will provide ongoing feedback and assessment of project status and issues to managers and executives.
Establish a governance framework that ensures that the quality machinery runs like a well oiled machine
Conduct regular assurance audits and reviews to identify gaps in execution
Identify opportunities to improve contact center technology in lines with the latest industry trends
Growth in business through new acquisitions and expansion of current businesses will be the key MoS for this role
Mentor employees across levels and functions for next roles
Ensure that project workloads are balanced among team members through cross training and encouraging teamwork
You will also demonstrate a hands-on high energy work ethic and championing a team player attitude.
Do you have what it takes to become a Director for Quality
Must have a least 5 years experience in Quality at a Manager level or above
Tech savvy and has a penchant for technology and social media
Experience in leading quality control/quality analysis organization or leading cross-functional quality improvement projects and teams
Experience of a minimum of 3 years in supporting other geographies in a contact center environment
Fluent in usage of statistical analysis software such as Minitab
Six Sigma Black Belt/MBB preferred. PMP certification will be an added advantage
Well versed with usage of structured problem solving tools
Excellent presentation skills and expertise at using visual aids for presenting
Experience in managing voice non voice and back office quality operations
Has worked in a COPC environment
About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the worlds most innovative companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery and ride-sharing Technology FinTech and HealthTech. As of March 31 2023 TaskUs had a worldwide headcount of approximately 47700 people across 27 locations in 13 countries including the United States the Philippines and India.
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process please let us know.
Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Director
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved