Operations Manager
Operations Manager
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Job Description
Job Title:Operations Manager
Type: Full-time Independent Contractor
Location: Remote
Work hours: 9:00 AM 5:00 PM US Eastern time zone
Seeking aOperations Managerto join the team and support cross-functional initiatives that drive execution efficiency and scale.
This is a high-impact role where youll serve as a problem-solver and operator ensuring that the companys strategic goals are translated into day-to-day execution.
Key Responsibilities
Business Operations & Strategy
Partner with leadership to identify operational bottlenecks and implement solutions that improve efficiency and scalability.
Support financial and strategic planning helping align projects and resources with business goals.
Conduct data-driven analysis to guide decision-making and report on key business metrics.
Cross-Functional Support
Work across teams (Product Engineering Sales and Customer Success) to streamline processes and ensure smooth collaboration.
Drive operational excellence by identifying gaps proposing improvements and implementing best practices.
Act as a bridge between departments to ensure alignment and effective communication.
Project Management
Lead and manage cross-functional projects from initiation through completion ensuring deliverables are met on time and within scope.
Create project plans manage timelines and track progress.
Support change management initiatives across the organization.
Process & Systems
Develop and implement systems tools and processes that enhance efficiency and scale with company growth.
Oversee documentation of workflows SOPs and policies.
Introduce automation where possible to reduce manual work.
Qualifications
Experience & Skills
4 years of experience in Business Operations Strategy or a related role (Operations Manager BizOps Analyst Program Manager etc.).
Strong analytical background with proficiency in Excel/Google Sheets and experience with BI tools (Looker Tableau Power BI etc.) a plus.
Demonstrated project management experience ability to juggle multiple priorities and lead cross-functional initiatives.
Familiarity with SaaS or technology companies preferred.
Soft Skills & Attributes
Highly motivated self-starter who thrives in dynamic fast-moving environments.
Excellent problem-solving skills with the ability to break down complex challenges into actionable steps.
Strong English communication skills (written and verbal) able to work effectively with a primarily Toronto-based team.
Detail-oriented yet able to think strategically.
Comfortable working across time zones and independently managing workload.
Required Experience:
Manager
Employment Type
Full Time
