Project Manager & CRM Adoption Lead

Our Eastern Europe region is dynamic and growing covering diverse markets with ambitious business goals. The regional headquarters in Warsaw coordinates projects tools and initiatives that connect local business units with our Group strategy.

To support this journey we are looking for a Project Manager & CRM Adoption Lead reporting to the Regional Transformation PMO Lead. This role combines two exciting areas of responsibility: driving CRM excellence (with Salesforce as the core platform) and managing small to mid-size business projects across the region.

Mission

By identifying and translating business needs into practical solutions you will drive CRM excellence and ensure our tools effectively support business strategy execution. Acting as the key link between Group Headquarters and local key users you will lead the adoption improvement and everyday effectiveness of CRM and related parallel you will manage small and mid-size projects across Eastern Europe strengthening operational excellence and supporting ongoing business transformation.

Key responsibilities:

Project Management

• Lead small and mid-size projects across countries in Eastern Europe.
• Coordinate timelines budgets risks and resources to ensure successful delivery.
• Prepare and maintain project documentation (charters roadmaps reports risk logs).
• Support project coordinators in project planning and monitoring of milestones.
• Facilitate workshops working groups and steering meetings to secure alignment and progress.
• Foster smooth collaboration across countries functions and international teams.
• Act as a change agent preparing stakeholders for new ways of working and ensuring adoption.
• Create simple training communication and follow-up plans to reinforce project outcomes.
• Monitor adoption collect feedback and adjust approaches as needed.
• Contribute to Group and regional initiatives that enhance process efficiency and customer experience.

CRM Excellence

• Drive strong CRM adoption and best use of Salesforce across Eastern Europe.
• Support business users in embedding CRM into daily workflows and ensuring data quality and consistency.
• Translate business needs into system requirements and collaborate with IT/DSI on enhancements.
• Track adoption KPIs (e.g. user activity pipeline completeness reporting usage) and propose corrective actions.
• Ensure CRM enables sales marketing and service teams to deliver maximum business value.
• Lead and animate the Key User community across the region: organize regular exchanges share best practices troubleshoot issues.
• Represent the region in the global CRM Community ensuring local priorities are considered and group standards are applied.
• Map workflows identify opportunities for simplification automation and smarter tool usage.
• Conduct business case assessments for proposed improvements and present recommendations to decision-makers.
• Support testing piloting and roll-out of new functionalities.

Qualifications :

• Project management expertise: Proven experience managing small to mid-size projects coordinating stakeholders and ensuring delivery on time within scope and budget.
• Business understanding: Ability to quickly grasp business needs processes and challenges and translate them into practical solutions.
• Change leadership: Strong influencing skills with the ability to engage colleagues and drive adoption of new processes and tools.
• CRM knowledge: Interest in CRM systems and digital tools (Salesforce experience is a strong advantage).
• Analytical mindset: Skilled at working with data mapping processes and identifying opportunities for improvement.
• Collaboration skills: Excellent interpersonal abilities to connect with both local users and international teams.
• Languages: Excellent command of English (must-have); proficiency in another Eastern European language.
• Growth mindset: Proactive adaptable and curious with the ability to learn quickly and embrace new technologies.

Additional Information :

Why Join SOMFY

At SOMFY we believe in creating value that goes beyond business. We invest in people innovation and sustainability helping build smarter healthier and more energy-efficient buildings for everyone. When you join us youll:

• Be part of a purpose-driven company with a long-term vision.
• Have the autonomy to shape strategy and influence change.
• Work in an international collaborative and forward-thinking environment.
• Contribute to meaningful projects that make a real difference in peoples lives and the planets future.

We offer:

• Competitive salary tailored to your experience along with an annual performance-based bonus.
• Comprehensive benefits package including private medical care meal cards and other well-being perks.
• Hybrid work model with 2 remote days each week.
• Opportunities for continuous development career advancement and personal growth.

The protection of our candidates personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system and not by email or postal.

Remote Work :

Yes

Employment Type :

Full-time