Customer Communications and Engagement Administrator
Customer Communications and Engagement Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Working at Fulton Hogan
Our people are the most important part of our business. Thats why we offer opportunities to challenge yourself learn and grow within a culture that values your opinion and works hard to keep you passionate about making a difference. Youll become part of a team where youre listened to cared for and respected.
The opportunity
We are looking for an outstanding Customer Communications and Engagement Administrator to join the Wellington Transport Alliance (WTA). This is a great opportunity for a proactive and adaptable person to provide vital support to our this role youll handle customer enquiries and complaints help identify trends to drive service enhancements and carry out various administrative tasks.
In addition to the above you will:
Handling customer enquiries and complaints both entering and exiting the WTA
Working closely with key internal and external stakeholders to gather information and insights from subject matter experts
Monitoring and reporting on recurring trends to aid ongoing improvements within WTA and providing standardised responses
Identifying ways to proactively collect anticipated answers ahead of major works to streamline response times
Supplying content for the social media team and the WTA LinkedIn page
Creating internal communications including the WTA newsletter and other relevant materials as needed
Assisting with the weekly eDM distribution and preparation of roadwork updates for the public
Contributing to the development of promotional materials based on the requirements of internal partners
Youll demonstrate strong initiative flexibility and a proactive mindset across a wide variety of administrative responsibilities helping to make the Alliance an enjoyable and effective workplace. Youll thrive in high-pressure environments skilfully manage competing priorities and develop positive relationships throughout the organisation.
To be successful in this role youll need:
Tertiary qualifications in communications marketing media or a related field (desirable)
A current full Class 1 drivers licence
Outstanding communication abilities
Strong proficiency with the Microsoft Office suite
Skill in building robust relationships with both internal and external stakeholders
Solid organisational skills
Capacity to juggle multiple tasks and meet deadlines
Sharp attention to detail with a flexible approach
Creative storytelling skills
Prior experience collaborating with engineering consultants and contractors within a construction or maintenance setting (highly regarded)
Good Work equals Good Benefits
KiwiSaver employer contributions
Fuel discount card
Parental leave top-up payment with additional return to work support
Family scholarships
Ongoing training and development career growth and progression opportunities
Great discounts at a wide range of retailers
Medical insurance
Life insurance
At Fulton Hogan we genuinely care about the wellbeing of our people and giving them the tools and opportunities they need to succeed and grow with us.
About Wellington Transport Alliance (WTA)
The WTA is a collaborative partnership between the New Zealand Transport Agency Fulton Hogan and WSP. Together the alliance is responsible for managing the maintenance and operations programme for the state highways and roading networks across the Greater Wellington Region. The WTA is committed to delivering high service standards to both the regions road users and the Greater Wellington region network.
Sound like you
If this is the role you have been waiting for to challenge the status quo and work within a high-performing team then apply today.
An appointment to this role will be made when the right candidate is found so do not delay!
All successful candidates must under-go and pass a pre-employment medical and drug screen.
We celebrate and embrace diversity across our business and are committed to equal employment opportunities.
We believe in the value that diversity brings to our team and people who share our REAL values are encouraged to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
