Gradebook Support Analyst
Gradebook Support Analyst
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1 Vacancy
Job Description
Job Overview
The Gradebook Support Analyst is the primary point of contact for end-user technical support of secondary schools. This position is a part-time position to support the implementation of the new grading policy. The Gradebook Support Analyst must have knowledge of secondary grading practices gradebooks and grading policy. They will be expected to assist users with technical problems basic policy questions and escalate appropriately when further assistance is needed.
Roles and Responsibilities
The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.
- Provide support as the primary point of contact for all enterprise users requiring technical assistance or advice regarding the secondary gradebook
- Document incidents and service requests; logs categorizes and prioritizes incidents according to established process and standards; resolves issues as appropriate or escalates to other teams for resolution.
- Identify potential trends and log problems for recurring incidents to prevent problems from occurring eliminate recurring incidents and minimize the impact of incidents that cannot be prevented.
- Collaborate with subject matter experts to identify updated documentation needs
- Test processes and services to provide feedback and recommendations based on analysis.
Qualifications
Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.
Education
- Associate degree
Experience
- Two years of experience as a secondary teacher or supporting secondary grading
- One year of experience in the Information Technology field
- Demonstrated experience delivering customer service and technical support
Licenses and Certifications
Knowledge Skills and Abilities
- Knowledge of the Phoenix gradebook
- Knowledge of grading practices at the secondary level
- Organized and detail-oriented with the ability to deal with a high volume of varying technical issues
- Excellent verbal and written communication skills with the ability to articulate technical details to both technical and non-technical end-users
- Able to work successfully in a team environment
Physical Requirements
The following provides a brief description of physical requirements for this job:
While performing the duties of this job the employee is regularly talking expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately loudly or quickly. The employee must possess normal cognitive abilities including the ability to learn recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects.
Reports to:Supervisor of Strategic Planning and Continuous Improvement
Salary Scale: Level: Banded Level 8
FLSA Status: Non-Exempt
Required Experience:
IC
Employment Type
Part-Time
