Clinical Associate
Clinical Associate
Posted on :
23-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders such as Morgan Stanley Uber Amgen and other Fortune 500 companies to improve access to effective high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network nearly 20 million people can receive the best care and feel better faster. Founded by David Ebersman former CFO of Facebook and Genentech Lyra has raised more than $900 million.
The Clinical Associate plays a vital support role in coordinating and managing the operational aspects of Lyra Healths Onsite Clinics in Singapore reporting to the Clinical Operations Manager.
This role serves as the primary liaison for onsite clinic logistics clinician onboarding scheduling and communication between internal teams clinicians and client addition to onsite clinic coordination the Clinical Associate manages the intake and organization of training and workshop requests for our customers supporting training session planning trainer coordination and customer communication. The role also provides critical support in handling initial reporting and coordination of critical incidents ensuring timely documentation and response aligned with Lyras protocols. Across all responsibilities the Clinical Associate maintains accurate records supports reporting and evaluations and contributes to operational improvements playing a key part in ensuring the smooth compliant and responsive delivery of Lyras clinical services in
Singapore.
Primary areas of responsibility
Onsite Clinic Management & Coordination
- Serve as the primary point of contact for the operational aspects of Lyras Onsite Clinics in Singapore under the guidance of the Clinical Operations Manager
- Coordinate the scheduling and logistical arrangements for Onsite Clinic operations including room bookings IT setup and material preparation.
- Manage communication between Lyra the client and the clinicians involved in Onsite Clinics.
- Support the onboarding of clinicians for Onsite Clinic engagements ensuring they have the necessary information and resources.
- Track and manage clinician availability and capacity for Onsite Clinic assignments.
- Assist in the collection and reporting of key operational metrics related to Onsite Clinics.
- Support the implementation of clinical and operational protocols specific to Onsite Clinics.
- Liaise with administrative and support teams to ensure the smooth functioning of OnsiteClinic operations.
Training Request Coordination
- Serve as the primary point of contact for the intake and initial processing of training and workshop requests from Lyras Onsite Clinic customers in Singapore.
- Coordinate with internal clinical teams and external trainers to assess the feasibility and scope of customer training requests.
- Manage the scheduling and logistical arrangements for customer-facing training sessions workshops and webinars including venue booking (if applicable) virtual platform setup and material preparation.
- Communicate training schedules content outlines and logistical details to customer contacts.
- Track and manage customer participation in scheduled training sessions.
- Assist the Clinical Operations Manager in developing tailored training proposals and materials for customers.
- Support the collection of feedback from customers on training sessions and assist in the evaluation of training effectiveness.
- Maintain organized records of customer training requests schedules and feedback.
- Liaise with client success and account management teams to ensure seamless coordination of customer training initiatives.
Critical Incident Coordination & Support
- Serve as a key point of contact for the initial reporting and coordination of critical incidents involving Lyras clients or network in Singapore under the direction of the Clinical Operations Manager.
- Follow established protocols for the intake and documentation of critical incidents.
- Assist the Clinical Operations Manager in gathering relevant information and communicating with involved parties including clinicians clients (where appropriate) and internal stakeholders.
- Support the coordination of immediate support and resources for individuals impacted by critical incidents.
- Maintain confidential records of critical incidents and related actions.
- Assist in the preparation of reports and analyses of critical incidents to identify trends and areas for improvement.
- Ensure adherence to Lyras critical incident management policies and procedures.
General Clinical Operations Support
- Provide administrative and operational support to the Clinical Operations Manager on various projects and initiatives.
- Assist in the preparation of reports presentations and other documents as needed.
- Maintain organized records and documentation related to Onsite Clinics training and critical incidents.
- Facilitate communication and information flow between the Clinical Operations Manager and other relevant teams.
- Participate in team meetings and contribute to the overall efficiency of the clinical operations function.
- Support the implementation of new operational processes and tools.
Minimum level of experience required
- Degree in a clinical field e.g. Psychology Counseling Social Work.
- Minimum of 2 years of experience in an administrative or coordination role preferably within a healthcare or mental health setting.
- Experience in coordinating events training programs or logistical arrangements is highly desirable.
- Strong organizational and time management skills with a proven ability to manage multiple tasks simultaneously.
- Excellent communication (written and verbal) and interpersonal skills.
- High level of attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to take initiative.
- Proficiency in using Microsoft Office Suite (Word Excel PowerPoint Outlook).
- Understanding of confidentiality and data privacy principles.
- Experience working with clinical teams or in a clinical environment is an advantage.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race color religion sex (including pregnancy) national origin age disabilitygenetic information or any other category protected by law.
By applying for this positionyou acknowledge thatyourpersonal informationwill be processed as pertheLyra HealthWorkforce Privacy Notice. Through this application to the extent permitted by lawwe will collect personal information from you including but not limited toyour name email address gender identity employment information and phone number for the purposes of recruiting and assessing suitability aptitude skills qualifications and interests for employment with may also collect information about your race ethnicity and sexual orientation which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntaryand if you provide it you consent to Lyra processing it for the purposes as described at the point of collection for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information please use the Limit the Use of My Sensitive Personal Informationform. This information will only be retained for as long as needed to fulfill the purposes for which it was collected as described above. Please note that Lyra does not sell or share personal information as defined by the of the United States for example in the EU Switzerland and the UK you may have the right to request access to or a copy of your personal information including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal exercise your data privacy rights outside of the United States please contact.For more information about how we use and retain your information please see ourWorkforce Privacy Notice.
Required Experience:
IC
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
